Reservations Agent
All Accor
Reservations Agent
All Accor
Global hotel management, franchising, loyalty program
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
1. Consistently offer exceptional, friendly and engaging service
2. Ensure the best selection for the guest and ensure revenue is maximized through up-selling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system
Your experience and skills include:
1. Guest focused personality is essential
2. Prior experience working with Opera Cloud or a related system
3. Strong interpersonal and problem solving abilities
4. Fluency in English, additional languages are a plus
Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.
Explore more opportunities at All Accor