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General Manager

Customer Advocacy, Remote

Posted on 2/25/2023



1,001-5,000 employees

AI-powered contract management platform

AI & Machine Learning

Senior, Expert

United States

Administrative & Executive Assistance
Required Skills
  • An undergraduate degree is required. An advanced degree, ideally an MBA, is highly desirable
  • Minimum of 15 years of experience in sales/ account management and minimum of 5 years in an Executive Sales/ Account Management role
  • Must have sales aptitude, relationship building skills, technical bent of mind a consultative sales approach and who has been associated with implementation of Enterprise software in a SaaS company
  • Demonstrate record of success in a goal oriented, highly accountable, customer centric environment
  • Drive more revenue from existing accounts by upselling and cross-selling and able to develop opportunities
  • Develop and/or expand relationships within customer base up to VP and C-level Executives
  • Provide coaching and feedback to team and across the organization to deliver ever increasing results
  • Lead and build a high performing team of Customer Advocacy Directors
  • Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis and customer stories
  • Be an advocate by working closely with customer and product management to understand new requirements and upcoming product releases
  • Provide leadership to corporate, business and/or regional management regarding the execution of business strategies
  • Identify and understand the customer pain points and propose potential solutions
  • Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors
  • Provide strategic direction and tactical insights to improve customer retention, growth and satisfaction
  • Manage the forecast to ensure accurate data is provided to executive team

The main product is the Icertis Contract Intelligence (ICI) platform, which leverages AI to transform contracts into structured, connected data, enabling automation, risk reduction, and enhanced contract value. The platform is powered by AI and is trusted by leading global brands to manage over 10 million contracts in multiple languages and countries.

Company Stage

Series F

Total Funding



Bellevue, Washington



Growth & Insights

6 month growth


1 year growth


2 year growth