With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The General Manager, Customer Advocacy is accountable for driving expansion revenue in existing customers, account management and on-going customer satisfaction and overall Icertis product usage in existing customer base. This GM will exemplify the customer centric focus of Icertis, by leading a team in the Western region that will serve as extensions of our customers and be internal proactive evangelists for the customer to accomplish defined objectives (adoption/usage, KPI’s, product expansion).
When done well, Icertis will yield greater expansion sales from existing accounts in the form of MRR (monthly recurring revenue). The ideal candidate has been a sales leader, understands SaaS is one who is a strong people leader, who intuitively demonstrates active listening, incredibly responsive, detailed follow-though and with a growth organization is flexibly and agile. This position can work remotely within the US. #Remote-LI.
What you will do:
- Drive more revenue from existing accounts by upselling and cross-selling and able to develop opportunities.
- Develop and/or expand relationships within customer base up to VP and C-level Executives.
- Provide coaching and feedback to team and across the organization to deliver ever increasing results.
- Lead and build a high performing team of Customer Advocacy Directors.
- Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis and customer stories.
- Be an advocate by working closely with customer and product management to understand new requirements and upcoming product releases.
- Provide leadership to corporate, business and/or regional management regarding the execution of business strategies.
- Identify and understand the customer pain points and propose potential solutions.
- Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
- Provide strategic direction and tactical insights to improve customer retention, growth and satisfaction.
- Manage the forecast to ensure accurate data is provided to executive team.
What you will bring:
- An undergraduate degree is required. An advanced degree, ideally an MBA, is highly desirable.
- Minimum of 15 years of experience in sales/ account management and minimum of 5 years in an Executive Sales/ Account Management role.
- Must have sales aptitude, relationship building skills, technical bent of mind a consultative sales approach and who has been associated with implementation of Enterprise software in a SaaS company.
- Demonstrate record of success in a goal oriented, highly accountable, customer centric environment.
Base Salary Compensation:
Min $ 200,000
Max $ 300,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
In addition to the base salary an annual target bonus and equity component is included in the compensation package.
What we offer:
We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.
•Equity (RSUs) and shared ownership in the company
•Flexible work location (role dependent)
• Paid maternity and paternity leave
• 7 Days for Humanity in 2023 – paid volunteer days
• Generous holidays including the 4th of July week off – paid
• Extensive remote onboarding program and virtual employee engagement events
This specific role might not be for you, but maybe you have a friend who would be a perfect fit. Please forward this opportunity to anyone who wants to help Transform the Foundation of Commerce!
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to
[email protected] or get in touch with your recruiter.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
