Head of Revenue Operations
£100k - £115k/yr+ Performance-based bonus
Expert
Nottingham, UK
Hybrid
Sales & Account ManagementSales Operations
About the job
Requirements
- At least 5 years of senior operational leadership experience in reporting, platform management, and financial planning within a complex business-to-business software-as-a-service or technology environment.
- Proven experience in commercial finance or revenue operations within a business-to-business environment.
- Ability to analyse complex sales data and translate insights into actionable commercial recommendations.
- Demonstrated success operating across Marketing and Sales, with a technical understanding of digital marketing and e-commerce.
- Advanced knowledge of Salesforce customer relationship management and experience with marketing automation platforms, ideally Adobe Marketo Engage, technology stack integrations, and data pipeline management.
- Experience consolidating disparate customer relationship management platforms and legacy processes, including migrating data for newly acquired businesses.
- Track record of partnering with executive leadership, supporting sales teams, and collaborating across departments.
- Ability to navigate, evaluate, and adopt domain-specific artificial intelligence tools, including generative text and image tools, enterprise copilots, and automated analytics, to streamline daily work.
- Skill in structuring clear inputs and contexts for artificial intelligence platforms, converting outputs into actionable business deliverables.
- Ability to evaluate artificial intelligence-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before execution.
- Actively seek opportunities to learn approved workplace technology and experiment with artificial intelligence to solve operational friction.
- Adhere to company data privacy standards and artificial intelligence policy guardrails; do not enter sensitive customer, financial, or intellectual property data into unvetted tools.
- Regularly identify repetitive, low-value workflow tasks that can be automated or accelerated.
Responsibilities
- Partner with the Chief Revenue Officer to drive go-to-market planning, sales forecasting, and process improvements across regional teams.
- Design scalable sales workflows for user interface, application programming interface, and independent software vendor revenue streams; collaborate with the Vice President of Marketing Transformation to align Sales and Marketing and eliminate operational silos.
- Co-design and coordinate sales compensation plans, incentive structures, and quota assignments across all territories.
- Lead the sales forecasting process to ensure regional accuracy and consistency.
- Deliver unified performance reporting on funnel velocity, net revenue retention, customer acquisition cost, and headcount efficiency to the Chief Revenue Officer, Chief Marketing Officer, and Executive Management Team.
- Manage the end-to-end lead-to-cash process, establish service-level agreements for lead qualification and handoffs between Sales, Marketing, and Customer Success, and standardise onboarding, renewal forecasting, churn reporting, and account expansion processes.
- Serve as business owner for sales technology, business intelligence tools, and artificial intelligence adoption for assisted forecasting and outreach.
- Chair the Change Advisory Board for customer relationship management and marketing automation platform systems, enforce customer relationship management data governance, co-own attribution models with Marketing, and lead sales technology integrations and data migrations for mergers and acquisitions.
Desired Qualifications
- Experience with Adobe Marketo Engage.
About the company
Commify is a European provider of Application-to-Person (A2P) messaging services that helps tens of thousands of businesses communicate with customers and staff by sending billions of messages each year. It offers SMS and mobile payments through web applications, APIs, or tailored integrations, delivered via a portfolio of regional brands—including Esendex, TextAnywhere, Skebby, and Spryng—to serve specific geographies and customer segments. The company operates across the UK, Ireland, Italy, France, Spain, Germany, The Netherlands, Australia, and New Zealand. Its approach combines a multi-brand, geography-focused strategy with direct APIs and CPaaS-style capabilities to support high-volume, reliable messaging. Commify’s goal is to enable scalable, enterprise-grade customer engagement by growing its brand ecosystem and expanding its reach through organic growth and acquisitions, with backing from investors like ECI Partners since 2016.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
Nottingham, United Kingdom
Founded
2001
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Simplify's Take
What believers are saying
- Commify added SMSFactor in France and Text Request in 2024, widening geography.
- The company serves over 45,000 customers and sends five billion messages annually.
- ECI-backed expansion and a 2025 CMO hire signal sustained investment in growth.
What critics are saying
- Ofcom’s 2026 anti-scam rules raise onboarding, KYC, and routing costs immediately.
- EU sender-ID registries and stricter opt-in enforcement block unregistered traffic and slash deliverability.
- A failed U.S. scale-up leaves Commify dependent on commoditized SMS and carrier margins.
What makes Commify unique
- 18 acquisitions since 2003 built Commify’s multi-brand European messaging footprint.
- Esendex Connect launched in 2025, bundling SMS, WhatsApp, email, and RCS APIs.
- Text Request gives Commify a Chattanooga U.S. base and local sales motion.
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Benefits
- Health Insurance
- Dental Insurance
- Paid Vacation
- Paid Holidays
- Flexible Work Hours
- Hybrid Work Options
- Parental Leave
- Family Planning Benefits
- Fertility Treatment Support
- Mental Health Support
- Wellness Program
- Conference Attendance Budget