Automotive Key Account Operations Specialist – Lead Generation
TikTok
Automotive Key Account Operations Specialist – Lead Generation
TikTok
Short-form video platform with ads
About the role The TikTok LIVE Automotive team partners with top global automotive brands and their dealer networks to unlock live streaming as a new customer acquisition and lead generation channel. This role owns a portfolio of headline automotive KA (Key Account) brands end-to-end: co-designing joint annual and campaign budgets, building the go-live playbook with brand HQ and local dealers, driving live streaming quality and lead conversion on the ground, and turning early KA wins into scalable case studies that lift the whole automotive vertical. The goal is not more livestreams, it is real business outcomes (leads, test drives, orders) that make TikTok LIVE a must-have channel for automotive marketing. What you'll do - KA account ownership: Own a portfolio of headline global automotive brands (OEMs and their dealer groups) as the primary TikTok LIVE point of contact, build multi-level relationships across brand marketing, digital, retail, and agency stakeholders, and land TikTok LIVE inside their annual marketing and digital plan. - Joint budget & business planning: Co-develop annual and campaign-level budgets with each brand (media spend, live streaming activation, dealer subsidies, creator collaboration), align on KPIs (leads, CPL, test drives, showroom traffic, orders), and secure written commitments and quarterly business reviews. - Live streaming guidance: Provide hands-on coaching on live streaming strategy, content structure, host / dealer sales talent selection, live room setup, product demo scripts, interaction and lead-capture mechanics, and use of live streaming and lead tools, so brand and dealer live rooms consistently hit quality and conversion benchmarks. - Campaign execution: Design and land integrated campaigns around new car launches, auto shows, seasonal moments, and always-on dealer live streaming, working with in-app product entries, ads, creators, and offline events. - Customer success & LIVE ROI: Track full-funnel performance (impressions, viewership, leads, CPL, dealer handoff, test drive, order), diagnose gaps, and iterate playbooks so each KA brand can prove positive live streaming ROI and renew / expand budget. - Dealer & creator ecosystem: Coordinate brand HQ, regional offices, country subsidiaries, dealer groups, and automotive creators into one live streaming operating model, and turn top-performing dealers and creators into references that pull in the long tail. - Playbook & case sedimentation: Turn winning campaigns into repeatable automotive live streaming playbooks (by segment: mass-market/NEV/used-car, by market, by campaign type), and lead knowledge transfer to sales, dealer, and cross-market teams. - Cross-functional collaboration: Work closely with sales, product, ads, creator, data, and governance teams to unblock KA needs, feed automotive-specific requirements back into product and ad solutions, and represent the automotive industry point of view internally.
Minimun Qualification(s) - Bachelor's degree or above, with 5+ years of automotive-industry experience in one of the following backgrounds: (1) automotive KA / brand partnership / sales roles at OEMs, dealer groups, automotive agencies, or automotive media / marketing platforms; (2) prior experience at a leading Chinese automotive brand's global / overseas business. - Solid understanding of the global automotive brand and dealer ecosystem: how OEMs, regional offices, dealer groups, 4S stores, and automotive agencies work together on marketing budget, leads, and sales funnel. - Hands-on live streaming operations experience: able to guide a brand or dealer live room end-to-end, from content and host to interaction mechanics, lead capture, and conversion optimization. - Strong commercial and budget sense: comfortable co-owning annual budget conversations with senior brand and agency stakeholders, and defending the plan with data and ROI. - Data-driven: able to build a full-funnel automotive metric system (impressions → viewership → leads → test drive → order), read data to find problems, and validate operations with experiments and control groups. - Strong cross-functional and project-driving skills, comfortable coordinating brand, dealer, agency, product, ads, creator, and data stakeholders in parallel. - Working proficiency in English, able to collaborate directly with overseas automotive brands, dealers, and internal teams and passionate about the automotive industry, live streaming, and creator economy, and willing to stay close to frontline brands, dealers, and live rooms. Preferred Qualification(s) - Prior experience at an OEM, dealer group, automotive agency, or automotive vertical of a major internet / e-commerce / live streaming platform. - Familiarity with automotive lead management and CRM systems, and with how leads are handed off from platform to dealer to sales. - Experience running new-car launch, auto show, or large-scale automotive marketing campaigns across online and offline channels. - Experience operating in multiple markets (US, EU, MENA, SEA, LATAM) or working with global brand HQ and local dealer networks in parallel.
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $102600 - $198360 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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