Business Analyst @ Global Relay

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Business Analyst, Finance works within our Finance & Accounting team as well as cross-functionally with other key stakeholders to consult, analyze, and problem solve. This role plays an integral part in understanding the various business problems affecting Global Relay, particularly those that impact our revenues and billing. The Business Analyst, Finance is responsible for gaining a strong understanding of the purpose of the analysis, prioritizing and scoping the project work and developing the approach in which you will identify, gather and organize data needed from various sources. You will use the data to build financial analyses and models which can be easily adapted and maintained, including constructing models needed for recurring purposes that can be transitioned to the respective team. You will compile, present, and communicate findings, conclusions and proposed next steps to stakeholders in various formats such as slide decks, diagrams, work flows, emails, and memos and aid in the preparation of internal and external facing documentation that may be required. A successful Business Analyst, Finance has a solution-focused mindset, is thirsty for knowledge, and is energized to make a difference by providing timely, value-added analyses and proposed course of actions to a diverse group of stakeholders, including senior management and executive leadership. This is an exciting role in a fast-paced, dynamic, growing business where no two days are the same!

Your job:

Develop and maintain data models that support essential billing functions such as customer usage and overage computations
Challenge existing data models to identify and explore potential revenue leakage or net new revenue opportunities
Own monthly and ad hoc reporting of key SaaS metrics such as changes in monthly recurring revenues, retention, and other KPIs
Provide accurate and comprehensive analyses in support of problems and decision making of the senior Finance & Accounting leadership team including the Chief Financial Officer, VP Finance and billing senior management
Support cross-functional stakeholders (e.g. Sales, Revenue Operations, Customer Success, Provisioning) with detailed analyses to customer contract and billing related matters while contemporaneously working as an advocate for the Finance and Accounting team in cross-functional problem solving
Devise meaningful, comprehensive, and timely solutions revenue, billing and other customer matters on an ad hoc basis
Assist project teams (e.g. Finance and Accounting, Information Systems, Sales, etc.) focused on Salesforce optimization initiatives
Identify opportunities for and assist with automation and process improvements to sales and billing processes in both our existing and next-generation billing systems
Act as a data and data manipulation expert assisting the Finance & Accounting team with ad hoc analyses

About you:

Post-secondary education; undergraduate degree in Business preferred
Minimum 1-3 years of experience in a role of similar responsibilities
Advanced understanding of MS Excel is a must, familiarity with other data analytics tools preferred (e.g. Tableau, NetSuite Analytics Warehouse, Knime)
Excellent analytical and problem-solving abilities.
Proven ability to project manage including exceptional organizational skills with the ability to multi-task, prioritize, and time-manage both individually and in a team-based environment
Experience in collating, structuring, analyzing and reporting on large data sets
Familiarity with CRM systems (Salesforce) and cloud-based accounting applications (NetSuite) including experience creating reports and performing data analysis thereon
Detail-orientated and ability to thrive in fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems
Experience documenting work flows and processes and presenting findings to various levels of management
Ability to exercise tact and discretion in handling sensitive and confidential information
Strong work ethic and integrity, technology or finance background preferred
Excellent telephone etiquette and ability to write clear, concise and formal business communications and present to senior stakeholders
Experience in a Software as a Service business is an asset
Experience with VBA coding is an asset

Compensation:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

British Columbia - Base Salary Range:

$60,000—$75,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Compensation Overview

6 month growth

1 year growth

2 year growth