On-Site Subscriber Programming & Preventative Maintenance Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

The On-Site Subscriber Programming & Preventative Maintenance Specialist, must be based near Tampa, Florida, and will work on-site at customer locations in from 8 AM to 5 PM, Monday through Friday. While most travel will be local, less than 10% may involve travel to other US locations for training.

Responsibilities:

• Manage and maintain highly technical Motorola APX Next portable and APX6500/8500 mobile radio subscribers, focusing on optimal performance and proactively addressing potential issues.

• Conduct routine and preventative maintenance, including performance monitoring, to ensure system-wide efficiency.

• Collaborate with customers to develop, manage, and implement custom programming and radio code-plugs for subscribers.

• Program and provision subscriber radios using cloud-based tools such as RadioCentral, CommandCentral Mapping, CommandCentral Messaging, and SmartConnect.

• Update subscriber information in the Motorola ASTRO Core Provisioning Manager, ensuring data accuracy and preventing duplication.

• Perform basic hardware troubleshooting for external radio defects or issues that can be resolved without opening the device.

• Support Sierra Wireless XR80 Vehicular Modems by performing configuration updates and swapping units with customer-provided spares. All additional service for XR80 Modems will be handled by Sierra Wireless.

Preferred Candidate Experience:

• Familiar with the latest technologies, troubleshooting techniques, and system architectures for current model Motorola digital and analog communications equipment.

• Must have preventative maintenance experience with Motorola ASTRO subscribers.

• Proficient in using Radio Management and all software for programming and developing subscriber code-plugs.

• Experienced with P25 Systems, LMR RF systems, wired/wireless communication systems (such as LAN and WAN), networking equipment, IT networks, and subscriber equipment.

• Computer literate, with proficiency in MS Word, Excel, and Google Suite applications.

• Possesses strong self-management and interpersonal skills, enabling close collaboration with Motorola's customers, subcontractor partners, and Motorola Sales, Engineering, Project Management, and Customer Service teams.

• Able to quickly solve customer problems in stressful situations.

• Experienced in the configuration and testing of Motorola two-way radio and subscriber products.

Required Candidate Experience:

• Must reside near Tampa, Florida

• ETA certification required within 6 months of hire.

• Must be a U.S. citizen with the ability to obtain necessary security clearance(s) as required by government contract.

• Possess a current, valid driver’s license with no traffic violations.

• CompTIA Network+ and/or CCNA or equivalent preferred.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $75,000 - $90,00 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Subscribers, Preventative Maintenance, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.