Dairy Supervisor

Position Summary

The Dairy Supervisor is responsible for overseeing the daily operations of the Dairy Department to ensure exceptional product quality, inventory control, merchandising, and customer service. This position leads department associates, maintains food safety compliance, and supports overall store goals by driving sales, minimizing shrink, and maintaining a clean, organized, and fully stocked department.

Key Responsibilities Department Operations

• Supervise daily Dairy Department activities, including stocking, replenishment, rotation, and product presentation.
• Ensure department conditions meet company standards for cleanliness, organization, and product availability.
• Monitor inventory levels and place orders to maintain in-stock conditions while minimizing excess inventory.
• Verify proper product rotation using FIFO (First In, First Out) methods.
• Assist with receiving, checking, and processing dairy deliveries.

Customer Service

• Deliver outstanding customer service by assisting customers with questions, product selection, and special requests.
• Resolve customer concerns promptly and professionally.
• Promote a positive shopping experience through department knowledge and engagement.

Merchandising & Inventory Management

• Maintain attractive displays and ensure all products are properly priced and signed.
• Execute promotional programs, seasonal displays, and company merchandising initiatives.
• Monitor sales performance and adjust ordering levels to maximize profitability.
• Identify opportunities to reduce shrink and improve inventory accuracy.
• Conduct inventory counts and assist with department audits as required.

Leadership & Team Development

• Train, coach, and support department associates in operational procedures and customer service expectations.
• Delegate tasks effectively and monitor work performance.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Assist store management with scheduling, onboarding, and performance development.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Monitor and maintain proper refrigeration temperatures and storage conditions.
• Follow all company policies, procedures, and regulatory requirements.
• Maintain accurate department records related to food safety and inventory controls.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery retail or dairy department experience preferred.
• Leadership or supervisory experience preferred.
• Strong communication, organizational, and customer service skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Basic computer and mathematical skills.

Physical Requirements

• Ability to frequently lift, carry, and move up to 50 pounds.
• Ability to stand, walk, bend, stoop, reach, and perform repetitive motions throughout the workday.
• Ability to work in refrigerated environments for extended periods.
• Flexible availability, including nights, weekends, and holidays.

Key Success Factors

• Strong leadership and team development skills.
• Effective inventory and shrink management.
• Commitment to food safety and operational excellence.
• Customer-focused mindset with strong communication skills.
• Ability to maintain high department standards while achieving sales and profitability objectives.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream