Supply Chain Operations Analyst

Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Analyst - INC
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for executing day to day transactional requests and support the team lead and onshore team on executing the requests on daily and ad hoc basis and supporting delivery of program deliverables and interdependencies in an optimized manner.• You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and execution• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
What are we looking for? Strong process orientation attention to detail and ability to maintain quality• Experience with Excel with basic abilities to merge and move data sets• Comfortable working independently and as part of a team• Bachelors Degree• Basic business and or technical knowledge and understanding of Supply Chain data elements process and organizational support models• Ability to accomplish routine assignments task with little or no supervision• Ability to share lessons learned best practices and other relevant information with other members of Suppliers staff who are supporting Buyer• Display of good research and organizational abilities• Includes Distributed Order Management for both on-line and physical network management.
Roles and Responsibilities: • Customer Order Management Skills:• • Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits• • Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD, and unit pack mismatches• • Familiarity with Claims processes via CMS portal, including template preparation, evidence upload, and escalation of pricing discrepancies to supervisors• • Understanding of Returns processing including overage identification, call tag creation and debit memo entry• • Ability to work with Excel-based tools and mapped upload forms; exposure to Python-generated reports or automation scripts is a plus• Key responsibilities and activities• Order Entry Order Management and Order Fulfilment pursuant to business rules and documentation including Standard Operating Procedures SOPs Work Instructions WIs or other documentation as provided May include hand key of manual data entry• Respond to queries related to Order Processing Services• Review submitted Orders to detect accuracy problems and or anomalies partner with requester sender to resolve and or complete corrective action necessary to enable accurate completion of requested action transaction• Monitor quality reports and execute remediation• Create maintain and or modify reports and tracking logs• Batch uploads from file extracts• Originate change orders in change control systems Process change orders• Apply supply chain flows and change control procedures• Comply with Buyer policies including security policies SOX requirements• Customer Order Management Claims and Returns Responsibilities• Execute end to end order entry in SAP SPM across order types following documented SOPs perform complex splits between basic and event lines• Run incompletion and credit block reports resolve standard errors and escalate unresolved blocks to Team Lead within defined SLAs• Support allocation and supply checks using SAP SPM Open to Buy distribute allocation reports to regional contacts per regional deadlines• Apply VAS service codes in SAP following timed setup instructions coordinate with VAS inbox per SOP• Process Claims in the CMS portal upload templates cross check pricing and route for approvals• Handle Returns processing create call tags enter debit memos for customer overages and process Special Requests within the 5 business day SLA• Maintain and update PO Logs shipping trackers and order item detail reports distribute post PGI invoices and shipping documents as requiredAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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