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DBS Bank

Regional bank offering digital banking

Officer

Retail & Commercial BankingUpdated on Nov 12
Full-timeTainan City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • A professional degree is required; a business- or finance-related major is preferred.
  • Meet the regulator's applicable licensing or training requirements, including passing the financial markets knowledge and professional ethics test, passing the trust business professional test, and holding an entry-level foreign exchange professional qualification or having at least three months of relevant foreign exchange experience.
  • Use Mandarin well and basic English to communicate with customers.
  • Have knowledge of relevant banking products and services.
  • Be familiar with banking operating systems and process banking transactions accurately and quickly.
  • Manage multiple priorities while maintaining attention, energy, and effective time management.
  • Meet customer-facing role certification or training requirements mandated by the relevant authorities.

Responsibilities

  • Process cash, cheque, domestic and international remittance, and foreign exchange transactions.
  • Provide counter services, including adding or updating customer information, changing specimen signatures, retrieving personal information, and applying for or configuring automated services.
  • Handle account-opening and account-closure procedures.
  • Rotate among branch administrative duties, including general administration, controlling gifts, and maintaining equipment.
  • Conduct periodic customer review and care activities.
  • Identify potential customers during counter transactions and refer them to sales staff for banking products and services.
  • Provide customer service in accordance with bank service standards.
  • Handle and follow up on customer inquiries, requests, and transactions to ensure satisfaction.
  • Meet established customer satisfaction levels in surveys or monitoring programs, such as mystery shopping and telephone service surveys.
  • Comply with the bank's policies, standards, operating guidelines and procedures, security and internal controls, and compliance measures.
  • Comply with rules and regulations established by the government and the financial regulator.

Desired Qualifications

  • A business- or finance-related degree is preferred.

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size
10,001+
Company stage
IPO
Headquarters
Singapore, Singapore
Founded
1968

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