Full-Time
IT Director
Sales & Service Technology
GuidePoint Security
1,001-5,000 employees
Cybersecurity consulting, software solutions, managed services
No salary listed
Remote in USA
Remote
Approximately 10% out-of-town travel to regional offices and/or data centers; U.S.-based only.
Bachelor's
 IT & Security (1) |
|---|
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- Proven leadership experience in enterprise Sales & Service technology, business systems, customer relationship management, revenue operations, professional services automation, sales engagement, data enrichment, or Salesforce platform environments.
- Strong understanding of end-to-end business processes such as quote-to-cash, sales operations, service delivery, revenue operations, finance handoffs, reporting, and operational business processes.
- Deep technical fluency across Salesforce and adjacent systems, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, application programming interfaces, middleware, integrations, metadata, environments, security model, data model, and platform limits.
- Experience governing adjacent Sales & Service platforms such as ZoomInfo, Outreach, sales engagement tools, data enrichment tools, professional services automation systems, and connected software-as-a-service applications.
- Experience evaluating Salesforce architecture, solution designs, technical tradeoffs, integration patterns, data flows, and delivery risks with architects, developers, administrators, and implementation partners.
- Experience with Salesforce software development lifecycle, DevOps, release management, sandbox strategy, version control, continuous integration and continuous delivery, deployment governance, and partnership with quality assurance teams on test strategy and coverage readiness.
- Familiarity with Agentforce, Einstein, Data Cloud, artificial-intelligence-enabled automation, Salesforce artificial intelligence governance, responsible artificial intelligence practices, data grounding, access controls, observability, and adoption considerations.
- Experience leading technology teams, vendors, managed service providers, budgets, capacity planning, resource utilization, sprint maintenance, backlog prioritization, and complex technology portfolios.
- Exceptional executive communication and facilitation skills with ability to translate between business process, architecture, technical delivery, operational support, and financial impact audiences.
- Independent, analytical leadership style with demonstrated ability to drive change, innovation, continuous improvement, and practical decision-making through ambiguity and competing priorities.
- Bachelor's degree in a relevant discipline or equivalent experience.
- At least 12 years of experience in enterprise technology delivery, business systems, customer relationship management, revenue operations, professional services automation, or Salesforce platform leadership roles.
- At least 10 years of experience owning Salesforce-centered strategy, roadmap alignment, delivery governance, implementation, support, and continuous improvement for Sales & Service technologies.
- At least 8 years of experience leading high-performing teams of internal and external resources, including administrators, developers, architects, Business Analysts, quality assurance resources, vendors, and managed service providers.
- At least 8 years of experience with Quote-to-Cash, professional services automation/service delivery platforms, sales engagement or data enrichment tools, middleware, integration platforms, application programming interfaces, automation, and enterprise data flows supporting connected business systems.
- Own the Sales & Service technology operating model, platform strategy, roadmap alignment, governance framework, and execution plan across Salesforce-centered and adjacent Sales & Service platforms in alignment with corporate objectives and enterprise architecture standards.
- Drive business process transformation across sales operations, lead-to-cash, quote-to-cash, professional services automation/Certinia, professional services delivery, finance handoffs, reporting, automation, and operational maturity.
- Own alignment between internal business outcomes, Business Analyst-led requirements, architect-approved solution designs, technical delivery decisions, resource plans, and long-term platform direction.
- Facilitate executive, business process, architectural, technical, vendor, and delivery conversations to drive clear decisions, prioritization, accountability, change adoption, and measurable outcomes.
- Partner with Business Analysts, architects, and project management to translate business needs into process flows, requirements, scalable designs, acceptance criteria, delivery plans, and implementation readiness.
- Manage complex Sales & Service technology projects and cross-functional initiatives in collaboration with project management, coordinating milestones, dependencies, risks, communications, and delivery commitments.
- Maintain backlog and sprint discipline in partnership with project management, ensuring sprint priorities, scope, readiness, dependencies, carryover, and delivery commitments remain visible and actionable.
- Ensure effective resource alignment and utilization across technology workstreams by balancing internal capacity, vendor support, technical dependencies, business priorities, and delivery risk.
- Provide hands-on technical leadership across Salesforce and related platforms, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, application programming interfaces, integrations, middleware, automation, ZoomInfo, Outreach, and other Sales & Service tools.
- Own integration, data flow, licensing, vendor coordination, and adoption considerations for adjacent Sales & Service platforms supporting prospecting, account enrichment, sales engagement, pipeline management, service delivery, and customer operations.
- Challenge solution designs and technical tradeoffs to ensure Sales & Service technology solutions are scalable, secure, maintainable, performant, and aligned to business process standards.
- Maintain platform health, security, and scalability by managing technical debt, data quality, permissions, integrations, platform limits, licensing, vendor and tool governance, adoption, and operational stability.
- Oversee Salesforce DevOps, release, and production readiness practices, including sandbox strategy, metadata and version control, continuous integration and continuous delivery, release communications, and partnership with quality assurance teams to build functional, regression, integration, and user acceptance testing coverage.
- Lead technology innovation and artificial intelligence enablement, including Agentforce, Einstein, Data Cloud, and automation use cases, while ensuring responsible governance, access controls, validation, observability, and operational readiness.
- Establish and monitor technology delivery metrics, platform key performance indicators, backlog health, release performance, adoption, executive reporting, and business process outcomes.
- Lead and develop the internal technology delivery team while managing external vendors, managed service providers, and implementation partners to augment capacity and delivery quality.
- Travel approximately 10% out of town to regional offices and/or data centers.
- Work remotely or at the regional office when not traveling.
- Professional certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Salesforce AI Associate/Specialist, Agentforce Specialist, Platform Developer, Application Architect, System Architect, Revenue Cloud/CPQ, Certinia, or equivalent certifications.
- Previous experience supporting sales, professional services, revenue operations, professional services automation, quote-to-cash, service operations, sales engagement/data enrichment platforms, or security services organizations.
GuidePoint Security helps organizations assess and reduce cybersecurity risk through a mix of security technologies, consulting, and managed security services for enterprise and government clients. It works by assessing a client’s security posture, recommending and deploying appropriate tools and controls, and continuously monitoring and managing security operations to detect and respond to threats. The company differentiates itself with deep industry knowledge and hands-on practitioner experience from the DoD, Intelligence Communities, and Fortune 500, enabling tailored solutions for complex, mission-critical needs instead of generic products. Its goal is to help clients make informed security decisions, lower risk exposure, and defend against evolving cyber threats using a combination of technology, expertise, and managed services.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
N/A
Headquarters
Reston, Virginia
Founded
2011
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Simplify's Take
What believers are saying
- July 2026 CrowdStrike named GuidePoint 2026 Americas Partner of the Year.
- May 2026 SCDR launch addresses urgent supplier-risk demand across finance and manufacturing.
- June 2026 Inc. Best Workplaces recognition and 875 employees support recruiting.
What critics are saying
- Partner-heavy revenue depends on CrowdStrike, Optro, and Geordie vendor economics.
- Big platform vendors can disintermediate GuidePoint by selling directly to enterprises.
- Third-party risk and AI governance offerings commoditize fast; margins compress during 2026-2027.
What makes GuidePoint Security unique
- GuidePoint pairs advisory services with resale, consulting, and managed security expertise.
- July 2026 CEO Scott Rachford preserves founder Michael Volk as Executive Chairman.
- June 2026 NASA SEWP VI award expands federal procurement access immediately.
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Benefits
Health Insurance
Dental Insurance
Paid Holidays
Unlimited Paid Time Off
Remote Work Options
Phone/Internet Stipend
401(k) Retirement Plan
Pet Insurance
Growth & Insights and Company News
6 month growth
↑ 18%1 year growth
↑ 18%2 year growth
↑ 18%GuidePoint Security has been named to the 2026 Inc. 5000 list for the eleventh consecutive year, ranking No. 2,375. The annual list recognises America's fastest-growing private companies. The cybersecurity services firm has experienced strong growth in the past year, opening three new offices, including a global headquarters, and expanding its executive leadership team. The company has also introduced new capabilities across AI governance, risk management, cloud security, incident response and identity and access management. "This is a direct reflection of the exceptional team we've built and the continued trust our clients place in us," said Scott Rachford, chief executive officer of GuidePoint Security. More than 5,900 organisations rely on GuidePoint Security for cybersecurity services.
Geordie AI has partnered with GuidePoint Security to offer AI agent security and governance capabilities to GuidePoint's customers. The collaboration gives security teams access to Geordie's platform, which helps organisations discover AI agents across their environments, monitor their behaviour, and enforce governance policies. Through the partnership, GuidePoint customers can use Beam, Geordie's remediation engine that works within an agent's operational infrastructure to enforce security policies in real time. The move addresses growing enterprise demand for purpose-built tools to secure AI agents as they become more widely deployed across businesses. The partnership follows Geordie's recent $30 million Series A funding led by Balderton Capital and 50× ARR growth in the first half of 2026.
GuidePoint Security has appointed Scott Rachford as Chief Executive Officer, effective immediately. Rachford succeeds founder Michael Volk, who will transition to Executive Chairman whilst remaining actively involved in the company's growth. The leadership change follows three years of double-digit revenue growth for the cybersecurity services firm. GuidePoint opened three new offices in 2025, including a new headquarters. Rachford has spent over a decade at GuidePoint Security, most recently serving as Regional Partner for the North Central region. In this role, he contributed to business growth, team development, and strengthening customer and partner relationships. Volk stated that Rachford brings the necessary experience and leadership to accelerate the company's next phase. Rachford will focus on scaling operations whilst maintaining GuidePoint's relationship-driven culture.
CLDigital & GuidePoint Security win 2026 CIR Business Continuity Award for Strategy through Partnership. Contributor Reading Time London, UK - June 18, 2026 - CLDigital is proud to announce that it has been named the winner of the 2026 CIR Business Continuity Award for Strategy through Partnership, alongside strategic partner GuidePoint Security. Presented as part of the prestigious CIRMagazine's 2026 Business Continuity Awards, the recognition celebrates organisations that demonstrate excellence in advancing business continuity, operational resilience, and security through innovative partnerships. The award recognizes the collaboration between CLDigital and GuidePoint Security, which combines GuidePoint's advisory expertise with CLDigital's connected resilience platform to help organisations move beyond static plans and fragmented data toward integrated, operational resilience programs. Together, the partnership enables organisations to embed resilience into day-to-day operations by connecting business continuity, cyber resilience, operational risk, and third-party risk within a single, living framework. "Our partnership was built around a simple philosophy: resilience doesn't come from software alone, and it doesn't come from consulting alone," said Ian Wilson, SVP UK & Europe at CLDigital. "By combining trusted advisory expertise with connected technology, we're helping organisations transform resilience from a compliance exercise into an operational capability that continuously evolves with the business." Unlike traditional consulting engagements that conclude with static reports, the CLDigital-GuidePoint partnership delivers lasting value by operationalizing resilience. Organisations gain a connected platform for business continuity, risk management, scenario testing, recovery planning, and ongoing improvement - ensuring resilience programs continue long after implementation. "This recognition reflects the commitment of both organisations to helping customers prepare for an increasingly complex risk landscape," Wilson added. "We're honored by this award and grateful to GuidePoint Security, our customers, and our teams for making this achievement possible." The Business Continuity Awards are widely recognized as one of the industry's premier programs honoring excellence in business continuity, resilience, and security. To learn more about CLDigital's award-winning operational resilience solution, schedule a personalized demo today. The CLDigital blog. Dive into its powerful decision analytics, explore modern solutions for risk processes, and join Cldigital as Cldigital empower organizations to adapt, deliver, and thrive in an ever-changing world. GET STARTED Let's connect. Discover how its platform can help you achieve better outcomes and you prepare for what's next in risk and resilience.
GuidePoint Security named to Inc.'s 2026 Best Workplaces list. Company recognized among top U.S. workplaces for employee experience and organizational excellence RESTON, Va.-(BUSINESS WIRE)-GuidePoint Security, the cybersecurity advisor and services partner organizations rely on to protect what matters most, today announced it has been named to Inc.'s 2026 Best Workplaces list. This year's Best Workplaces list goes beyond great company culture-it highlights companies making meaningful and sustained investment in their employees. Share This marks the company's sixth appearance on the annual list, which honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in person, remote or hybrid. The full 2026 list is available at Inc.com. "Being named to Inc.'s Best Workplaces list for the sixth time is a direct reflection of the people who make GuidePoint Security what it is," said Michael Volk, chairman and CEO at GuidePoint Security. "Our people-first culture - grounded in trust, accountability and a shared commitment to securing what matters most - wasn't built overnight. We're incredibly grateful for our team's exceptional talent and dedication, and proud to keep investing in an environment where they can do their best work." GuidePoint Security has built a standout workplace culture rooted in its values, employee empowerment and commitment to excellence - brought to life through programs like its employee-led "Pay it Forward" peer-to-peer recognition program and GuidePoint Security University (GPSU). The company also prioritizes giving back to the communities it serves through strong philanthropic support of local hospitals, nonprofits, veterans organizations and more. "This year's Best Workplaces list goes beyond great company culture-it highlights companies making meaningful and sustained investment in their employees," said Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." Inc. selected 507 honorees for this year's Best Workplaces list following a comprehensive evaluation of hundreds of applicants. The selection process included a detailed employee survey conducted by Quantum Workplace, covering critical elements such as management effectiveness, perks, professional development and overall company culture. Each company's benefits were also audited to determine the overall score. About GuidePoint Security GuidePoint Security helps organizations overcome the most complex cybersecurity challenges, mature their security posture, minimize risk and ensure compliance. As a trusted cybersecurity advisor and partner, GuidePoint keeps people, data, and operations safe. We deliver tailored cybersecurity services and offerings that adapt and scale to safeguard the nation's leading organizations today, while preparing them to confidently face tomorrow's cyber challenges. More than 5,600 organizations of all sizes and across every industry, and all U.S. cabinet-level agencies, rely on GuidePoint to strengthen their defenses and reduce risk. Stronger Together. Protecting What's Next. Learn more at guidepointsecurity.com. More News From GuidePoint Security RESTON, Va.-( BUSINESS WIRE )-GuidePoint Security launches new Supply Chain Detection & Response services to help organizations operationalize third-party risk management... RESTON, Va.-( BUSINESS WIRE )-GuidePoint Security has been recognized as SentinelOne's 2026 North America Vision Partner of the Year... MIAMI & RESTON, Va.-( BUSINESS WIRE )-GuidePoint Security is named CrowdStrike's 2026 Americas Partner of the Year for its leadership in cybersecurity and threat protection...