Xcellink Pte

Enterprise ICT operations management provider

Infrastructure Support Analyst

System AdministrationConfirmed live in the last 24 hours

Full-timeSingaporeIn-person

About the Job

Requirements

A bachelor's degree or polytechnic diploma in Computer Science, Information Technology, or Information Systems is required.
At least 1 year of working experience in IT infrastructure operations and/or support, including LAN, WAN, systems, or cloud.
Fundamental knowledge of IP networking, including TCP/IP and routing, and operating systems such as Windows and Linux is required.
Strong critical-thinking and problem-solving skills and an interest in information security are required.
Fluent written and spoken English is required.
The candidate must be able to perform shift work: 4 days per week, 44 hours per week, with shifts from 0800hrs–2000hrs or 2000hrs–0800hrs.

Responsibilities

Provide 24/7 proactive monitoring of infrastructure.
Provide first-level troubleshooting for reported incidents and system-triggered alerts, and escalate issues to level 2 resolver groups according to work instructions.
Track outstanding issues and provide timely customer updates on their status within target service levels.
Own incidents end to end and follow up on reported issues through closure; ensure accurate and complete information is recorded in the ticketing system.
Classify and prioritize incidents initially, track resolution progress, and provide regular updates on follow-up actions and incident status.
Execute scheduled tasks, such as IT operations and deployment tasks.
Execute planned scheduled deployments and provide feedback on deployments.
Manage the device lifecycle.

Infrastructure Support Analyst - ST-FNC240301 001/01

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-03-01

Salary: SGD 36,000–42,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company:

Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst.

The Role:

24 x 7 Operations for pro-active monitoring on infrastructure.
Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
Track and provide timely updates to customers on status of outstanding issues within target service level.
End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Execute Scheduled tasks (E.g ITOps, Deployment).
Execute planned schedule deployment.
Provide feedback on deployment.
Device Lifecycle management.

Requirements

Tertiary education: (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or Information System.
At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
Strong critical thinking and problem-solving skills and a passion for information security.
Fluent communicator in both written and spoken English; Good interpersonal skills.
Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs

Benefits

Allowances and bonuses.

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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