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Atrium Health

Operates hospitals and care network

Medical Assistant 2 Telepresenter

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • BLS certification is required per policy guidelines.
  • Must maintain current certification as a CMA or RMA from a recognized national organization: AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, or NRMA.
  • Must have five years of CMA/RMA experience after certification, or register through an Advocate Health-recognized CEU program and complete one of the specified certificate courses: Geriatrics (16 CEUs), Pediatrics (16 CEUs), or Practice Management (8.5 CEUs).
  • Must be in good standing within the department, with performance ratings that meet or exceed expectations.
  • Must speak, read, and write Basic English fluently.
  • Must be able to lift and support 35 pounds and perform the physical activities required, including walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling.
  • Must have intact senses of sight, hearing, smell, and touch, and manual finger dexterity.

Responsibilities

  • Provide caring and compassionate customer service to create an excellent patient experience.
  • Interact with patients and families in a wide variety of sensitive situations.
  • Use critical thinking and decisive judgment in a fast-paced environment, working cohesively with a team and independently.
  • Interview patients, record medical information, and measure vital signs.
  • Update health maintenance during patient visits, identify medication changes accurately, and update allergy information at each visit.
  • Use standard precautions and comply with policies and regulatory agency standards.
  • Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
  • Conduct point-of-care testing per standing or provider orders and perform quality control and maintenance for applicable in-office lab procedures.
  • Develop and implement treatment plans.
  • Provide direction and training to lower-level staff.
  • Collect, prepare, and log blood, tissue, and other laboratory specimens.
  • Track and log ordered laboratory and diagnostic tests and present results to the care team.
  • Function as an electronic medical record super user.
  • Complete required annual in-service education and training to maintain professional standards.
  • Complete an annual unit-based project.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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