Full-Time

Director - Forward Deployed Engineering & AI GTM Lead

Aircall

Aircall

501-1,000 employees

Cloud-based business phone system with integrations

Compensation Overview

$160k - $200k/yr

New York, NY, USA

Hybrid

Category
Sales & Solution Engineering (2)
,
Required Skills
Python
JavaScript
REST APIs
Requirements
  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
  • Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
  • Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
  • Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
  • Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
  • Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
  • Excellent communication and stakeholder management skills, translating between technical and business audiences.
  • Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
Responsibilities
  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
  • Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
  • Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
  • Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
  • Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.
  • Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
  • Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.
  • Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
  • Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.
  • Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.
Desired Qualifications
  • Prior people-management experience strongly preferred.
  • Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.

Aircall provides a cloud-based phone system for businesses on a subscription basis. It handles voice communications with features like call monitoring and call routing, and it can sync data with other tools such as CRMs and helpdesks. The platform runs in the cloud and supports third-party integrations through an app marketplace to customize workflows. Its goal is to help SMBs and larger teams scale their communications while keeping phone data aligned with existing software and processes.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$225.6M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • AI Voice Agent handles 24/7 inbound calls, reducing missed calls and support costs.
  • €200M ARR milestone demonstrates strong product-market fit across 22,000 global businesses.
  • Expansion to nine offices including Seattle hub accelerates US market penetration and AI innovation.

What critics are saying

  • CloudTalk and RingCentral undercut Aircall's voicemail pricing with unlimited messages at lower costs.
  • OpenAI GPT-4o real-time voice enables competitors to build superior native AI agents.
  • EU AI Act enforcement classifies AI Voice Agent as high-risk, imposing 6% ARR fines.

What makes Aircall unique

  • Vogent acquisition strengthens voice AI with advanced speech models and turn-taking reliability.
  • 250+ native integrations connect calls directly into CRM, helpdesk, and business tools.
  • AI Assist Pro provides real-time transcription, sentiment analysis, and automated call scoring.

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Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%
Built In
Mar 12th, 2026
Top Companies Hiring Engineers in Turkey

Top companies hiring engineers in Turkey. GitLab is known for its DevSecOps platform, used by software teams around the world. The platform asserts to be a singular solution for a variety of tech products and is useful for source code management, continuous integration, software planning and more. Gitlab is headquartered in California but is hiring remote engineers at various levels. Aircall developed a cloud-based platform to modernize phone and customer support. It features a variety of voice solutions, including toll-free numbers, conference call environments, call routing, voicemail and integrations with other business software. Aircall has several engineering positions open to remote candidates based in Turkey. Sezzle provides a buy-now-pay-later platform that enables people to make large purchases and split the cost of the item into four payments. Its unique features include instant approval and no credit dings during the application process. Sezzle is headquartered in the United States but is hiring site reliability and software engineers in Turkey. Huawei is a multinational company that develops communication technologies. Its products include mobile phones, smartwatches and laptops, and it also provides IT services. Huawei has offices in Istanbul and Ankara, with open engineering positions in its local offices. Canonical is the development company behind Ubuntu, an enterprise-grade Linux operating system. The system works on everything from network computers to IoT devices and features an open-source framework and extensive contributor network. Canonical is a remote-first company with several engineering positions open for software developers in Turkey. Gusto simplifies the complexities of hiring, payroll and team management for businesses of all sizes, enablling users to reclaim an average of five hours per month compared to similar providers. While Gusto has offices in Denver, San Francisco, New York City and Istanbul, its remote work culture allows employees to follow the work schedule that best suits their lifestyles. JumpCloud's mission is to "Make Work Happen" by providing simple, secure access to an organization's technology resources from any device, anywhere, at any time. The JumpCloud Open Directory Platform delivers a unified, cloud-based solution to manage employee identities and devices, and enforce conditional access controls. Since its launch in 2012, the company has expanded to eight cities globally, serving over 150,000 organizations. Mastercard, a fintech company focused on payments innovation that supports people, businesses and governments, maintains an Istanbul office equipped with amenities including a gym, coffee bar and ergonomic workstations. Software engineers at Mastercard are responsible for designing, building and optimizing software solutions that brands all over the world use.

EU-Startups
Jan 20th, 2026
Aircall co-founder to share sales tactics that scaled the company beyond €200M ARR at EU-Startups Summit

Jonathan Anguelov, co-founder of Aircall, will speak at the EU-Startups Summit on 7-8 May 2026 in Malta. Founded in 2014 in Paris, Aircall has become one of France's most successful tech scaleups, providing a cloud-based phone system for sales and support teams. The company has achieved unicorn status and recently surpassed €200 million in annual recurring revenue, serving thousands of customers globally across Europe, North America and beyond. Anguelov played a central role in shaping Aircall's go-to-market strategy, sales organisation and international expansion. At the summit, he will deliver a keynote titled "The sales tactics that helped scale Aircall beyond €200 million in ARR", sharing insights on building scalable sales teams and competing in global markets.

Unlimited Tech Solutions
Jun 20th, 2025
Unlimited Tech Solutions Named Aircall's 2024 Global Partner of the Year

June 20, 2025 - Tarpon Springs, FL - Unlimited Tech Solutions has been awarded Aircall's 2024 Global Partner of the Year, announced today at Aircall's Global Partner Summit.

GeekWire
Apr 16th, 2025
Business communications company Aircall opens Seattle-area office

Aircall has opened its newest office in Bellevue, Wash., marking the company's ninth global location as it looks to boost its AI-related innovation.

GeekWire
Apr 16th, 2025
Business Communications Company Aircall Opens Seattle-Area Office

Aircall CEO Scott Chancellor. (Aircall Photo). Aircall has opened its newest office in Bellevue, Wash., marking the company’s ninth global location as it looks to boost its AI-related innovation.The enterprise communications company established the office in downtown Bellevue earlier this year and plans to have around 50 employees there by the end 2025.Aircall, originally founded in Paris more than a decade ago, powers cloud-based phone systems for businesses, providing features like call routing, recording, and analytics, along with integration into CRM and helpdesk platforms.Longtime Seattle-area tech leader Scott Chancellor joined Aircall as CEO in 2023. He previously was chief product and technology officer for Apptio, a Seattle-area software company acquired by IBM, and a director and general manager at Amazon Web Services. He was also CEO of Silicon Valley-based Humu.Aircall has several other execs based in the Seattle region. Aircall recently launched its AI Voice Agent that helps businesses handle calls at all hours of the day