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Walgreens

Retail pharmacy chain with health services

District Pharmacy Supervisor

PharmacyPosted on Nov 13
Full-timeFayetteville, NC, USA$160k - $210k

About the Job

Requirements

  • A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution is required.
  • Three years of retail pharmacy management experience is required.
  • Current pharmacist licensure in the states within the assigned geography, or the ability and willingness to obtain state licensure within six months of the position start date, is required.
  • Immunization Certification must be obtained within six months of the hire date.
  • A valid driver's license is required.
  • Willingness to work a flexible schedule, including extended days, evenings, and weekends, is required.
  • Willingness to travel at least 80% of the time for business purposes, within and outside the state, is required.

Responsibilities

  • Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care.
  • Ensure high-quality, patient-centered care across pharmacies within the scope of responsibility.
  • Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives.
  • Manage overall cost control, including payroll and expenses.
  • Directly supervise Pharmacy Managers and Pharmacy Schedulers, and be accountable for pharmacy performance, clinical quality, and the overall patient experience.
  • Lead the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and the Pharmacy Scheduler.
  • Model high standards of pharmacy practice and drive ongoing pharmacy performance across the assigned geography.
  • Own compliance, patient safety, and adherence, partnering with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President on execution.
  • Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
  • Review STARS reports and work with the pharmacy team on quality-improvement plans.
  • Manage steps one and two of the STEPS approach for escalated clinical-quality issues, serve as the district clinical expert, and engage directly with Pharmacy Managers on clinical matters.
  • Manage assigned-district performance, using Pharmacy Managers' feedback to improve store performance and execution.
  • Work with the District Manager to review district financials and KPIs, create action plans, conduct business forecasting and analysis, and contribute to business-planning sessions where permitted by law.
  • Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy-improvement plans.
  • Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
  • Own the Pharmacy Manager talent strategy and pipeline, execute recruitment strategy, identify and coach high-potential Pharmacy Managers, and manage their Performance Improvement Plans.
  • Ensure resolution of pharmacy customer complaints and guide responses to customers' special needs to the best of the role holder's ability.
  • Maintain overall pharmacy engagement and coach and develop Pharmacy Managers to enable execution of pharmacy responsibilities.
  • Partner with the District Manager as the retail pharmacy expert to cultivate skills and pharmacy acumen through guidance and feedback that supports execution.
  • Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and treat team members consistently and fairly.
  • Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure compliance on clinical-quality events through coaching, training, and resolution.
  • Hold regular touchpoints and development conversations with Pharmacy Managers and the Pharmacy Scheduler.
  • Manage pharmacist scheduling, payroll, and costs.
  • Participate in training and support training efforts where necessary.
  • Pursue self-development by monitoring personal performance, setting high standards, increasing knowledge of retail, pharmacy, and management fields, and seeking and sharing best practices.
  • Champion a culture of compliance and patient safety.
  • Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to District Managers, Store Managers, and Pharmacy Managers.
  • Communicate regularly with managers and team members through one-on-one discussions, group meetings, and writing to share information, solicit input, answer questions, and support open communication.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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