Atlassian Cloud Suite/Jira Administrator

Job Description

Do you have a strong Atlassian Cloud administration background, a passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for an Atlassian Cloud Suite Administrator who wants to be part of Tieto Tech Consulting. Tieto Tech Consulting works as a true partner, solving clients' toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.

As part of our team, you will play a key role in owning, configuring, administering, and continuously improving our Atlassian Cloud ecosystem. You will work closely with engineering, product, Agile, IT service management, and business teams to ensure that our tools are reliable, secure, scalable, and aligned with organizational needs.

When joining Tieto Tech Consulting as an Atlassian Cloud Suite Administrator

• You join a skilled team of technology professionals where you learn new things together with your colleagues.
• You administer, configure, and maintain Jira Software, Jira Service Management, Confluence, and other Atlassian Cloud products.
• You design and manage workflows, schemes, including permission, notification, screen and issue type schemes, custom fields, and issue type hierarchies.
• You manage user provisioning, groups, roles, and permission structures in line with security and compliance requirements.
• You configure and maintain SSO/SAML authentication with Azure AD/Entra ID or other identity providers.
• You manage Atlassian Guard, identity management, SCIM provisioning, group synchronization, and security policies.
• You administer the Atlassian Organization at scale, including managed accounts, domain verification, product access, audit logs, and cross-site governance.
• You create and maintain dashboards, filters, JQL queries, reports, and reporting solutions for stakeholders across departments.
• You administer and optimize Jira Automation rules to streamline workflows and reduce manual effort.
• You evaluate, install, configure, and maintain Atlassian Marketplace apps and plugins such as Tempo, ScriptRunner, Zephyr, Advanced Roadmaps, and similar tools.
• You configure and maintain Power BI connectors for Jira, or similar BI and reporting solutions, to enable cross-team reporting and analytics.
• You manage Atlassian Cloud upgrades, migrations, backup processes, and disaster recovery procedures.
• You monitor system health, performance, and usage, and troubleshoot and resolve incidents related to the Atlassian ecosystem.
• You work closely with Scrum Masters, Product Owners, Project Managers, and Agile teams to configure boards, sprints, workflows, and reporting aligned with Scrum and Kanban practices.
• You support and maintain integrations with external development tools, particularly Azure DevOps, including Boards, Repos, Pipelines, commits, branches, pull requests, builds, and releases linked to Jira issues.
• You support integrations with tools such as Slack, GitHub, GitLab, Bitbucket, ServiceNow, and CI/CD pipelines.
• You develop and maintain documentation, SOPs, training materials, and knowledge resources for end users and new administrators.
• You conduct regular audits of licenses, user access, security settings, and app usage to optimize cost, governance, and compliance.
• You act as the primary point of contact for Atlassian-related support tickets, escalations, and vendor management.
• You stay current with Atlassian product roadmaps, new features, and best practices, and proactively recommend improvements.

Who we are looking for

• You have strong, demonstrable hands-on experience administering the Atlassian Cloud ecosystem, including Jira Software, Jira Service Management, Confluence, and Atlassian Guard.
• You have strong experience designing and maintaining Jira workflows, schemes, custom fields, screens, permissions, notifications, and issue type configurations.
• You have hands-on expertise configuring and managing SSO and SAML authentication with Azure AD/Entra ID or other Active Directory and identity providers.
• You have experience with SCIM provisioning, user lifecycle management, group synchronization, access policies, and identity governance.
• You have experience managing an Atlassian Organization, including organization-level settings, managed accounts, domain verification, security policies, audit logs, and centralized user and group management across multiple sites and products.
• You have experience integrating Azure DevOps with Jira to support end-to-end development workflows and traceability across the SDLC.
• You have experience configuring and maintaining Power BI connectors for Jira, or similar BI/reporting add-ons.
• You have a solid understanding of Agile methodologies, including Scrum and Kanban.
• You have a good understanding of ITSM practices and Jira Service Management.
• You have experience with Jira Automation and workflow optimization.
• You have experience evaluating and managing Atlassian Marketplace applications and plugins.
• You have strong troubleshooting, analytical, and problem-solving skills.
• You have excellent communication skills and the ability to translate technical concepts for non-technical stakeholders.
• You are fluent in English, both verbally and in writing.

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We also believe you have

• Experience with Atlassian Cloud migrations and large-scale environment administration.
• Experience with enterprise security, governance, compliance, and licensing optimization.
• Knowledge of Azure DevOps, GitHub, GitLab, Bitbucket, ServiceNow, and CI/CD integrations.
• Experience with Power BI, reporting, analytics, and data visualization.
• Experience working with distributed, cross-functional, and international teams.
• Atlassian certifications are considered an advantage.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?

We look forward to your application!

Please attach your CV or LinkedIn profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today

Qualifications

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

Stay alert to recruitment scams:
• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog