Full-Time

Channel Support Account Manager

Confirmed live in the last 24 hours

Apple

Apple

10,001+ employees

Designs and sells consumer electronics and software

VR & AR
Consumer Software
Fintech
Consumer Goods

Mid, Senior

Austin, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required
  • MBA or Advanced Degree preferred
  • 3+ years of planning experience in Supply Chain, Sales Operations, or Retail industry required
  • Excellent business communication and presentation skills
  • Advanced level of Excel and data analysis skills
  • Ability to toggle between strategic and detail-orientated thinking
  • Ability to influence across multi-functional teams and work in a matrixed environment
  • Capacity to thrive in an environment where accountability without control is prevalent
  • Enthusiasm for working through ambiguity
  • Strong work ethic, perseverance and flexibility
Responsibilities
  • Own and manage procurement, supply/demand forecast, and movement of product valued in $B’s across all hardware product lines servicing all sales channels (Retail, E-commerce, Reseller, Education) for multiple countries/geographies
  • Develop complex statistical/forecast models (utilizing price elasticity, seasonality, cannibalization, etc.) to drive critical business decisions and insights
  • Present, defend, and influence product line business plans to senior executive leadership both internal/external to Apple and cross-functional stakeholders on a weekly basis
  • Influence and triangulate cross-functional alignment within a matrixed organization
  • Evaluate supply chain risks and implement contingency plans to mitigate consumer impact, including ad-hoc problem solving during unprecedented events
  • Manage Collaboration, Planning, Forecasting, and Replenishment (CPFR) with multiple Fortune 100 channel partners, strengthening business relationships with our customers
  • Drive, influence, and develop long-term strategic initiatives that shape the future of Apple’s supply chain and omnichannel roadmap
  • Plan, drive, and execute New Product Introduction operational activities, ensuring world-class customer experience across all of Apple’s routes to market
  • Identify process improvement opportunities (tools, workstreams, systems) and drive solutions from conception through implementation
  • Responsible for supply allocation and distribution of hundreds of millions of units between channels and reseller partners to maximize financial results and customer experience
  • Influence and manage operations across 50 global OEMs lifting out of 10+ origin locations
  • Drive innovation opportunities within our supply chain aimed towards achieving Apple’s Sustainability and eco-friendly goals of Carbon Neutrality throughout our supply chain by 2030.
Desired Qualifications
  • Additional language proficiencies are a plus

Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Its products work together seamlessly, providing users with a cohesive experience across devices. Apple differentiates itself from competitors through its integrated approach, where it controls both hardware and software, ensuring high-quality performance and user satisfaction. The company's goal is to enhance customer loyalty and drive financial success through continuous innovation and a strong focus on user experience.

Company Stage

IPO

Total Funding

$619.1K

Headquarters

Cupertino, California

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Apple's sustainability efforts enhance its brand image among eco-conscious consumers.
  • Expansion into the smart home market could increase Apple's market share.
  • The Apple Store app launch in India targets a fast-growing smartphone market.

What critics are saying

  • AI News Summary feature spreading misinformation could damage Apple's reputation.
  • Delays in OLED MacBook Air plans may affect Apple's competitive edge.
  • Transition of Apple Card partners could disrupt financial services and customer experience.

What makes Apple unique

  • Apple's integrated hardware and software create a seamless user experience.
  • The Apple Card offers unique financial incentives, enhancing customer loyalty.
  • Apple's spatial computing innovations provide immersive experiences without physical controllers.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Performance Bonus

Relocation Assistance

Employee Stock Purchase Plan