SMB Account Manager / Customer Success Manager
Posted on 3/5/2024
INACTIVE
Similarweb

1,001-5,000 employees

Market Research
Company Overview
We power businesses with the best digital data. Our mission is to create the most accurate, comprehensive, and actionable digital data, so every business can win their market. Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
Data & Analytics

Company Stage

N/A

Total Funding

$374.2M

Founded

2007

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-2%

2 year growth

-8%
Locations
Burlington, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
  • Track record of working in a role with a quota and proven success towards achieving that quota
  • Ability to identify value drivers in recurring revenue business models
  • Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
  • Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
  • Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
  • Analytical skills to track customer metrics and derive actionable insights
  • Self-motivated, organized, and able to manage multiple priorities effectively
  • Team player who can collaborate effectively with colleagues and business partners
Responsibilities
  • Managing and developing long-term partnerships with customers of our Market Intelligence solution
  • Working closely with a customer to increase user engagement and facilitate product adoption
  • Proactively manage the renewal process to secure timely renewals and minimize churn
  • Implement strategies to increase retention and reduce attrition rates
  • Identifying opportunities for account expansion and revenue growth within your assigned customer base
  • Develop strategies from Similarweb data to help your customers reach their business goals and KPIs
  • Sourcing, outbounding, and landing new contacts within a client's organization to find new users and level up your relationships