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Penn Interactive

Develops online sportsbooks and casino games

Vice President of VIP - Interactive

Full-Time
No salary listed
Expert
Philadelphia, PA, USA
Remote
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 10 years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or related gaming industries.
  • At least 5 years of VIP leadership experience within online casino, iGaming, sportsbook, or interactive gaming environments.
  • Demonstrated success leading multi-market teams and developing high-performing leaders.
  • A proven track record of driving VIP revenue growth, customer retention, and profitability through effective team leadership.
  • Deep understanding of VIP player development, customer acquisition, retention strategies, customer relationship management, and host operations.
  • Extensive experience managing relationships with high-value VIP customers.
  • An established network of high-value players and industry relationships within the online gaming industry.
  • Strong knowledge of VIP customer behavior, competitive industry offerings, and market trends.
  • The ability to analyze performance data and translate insights into actionable growth strategies.
Responsibilities
  • Lead PENN Interactive's VIP and Player Development organization across the United States and Canada.
  • Develop and execute the strategic vision for VIP growth, customer retention, and revenue performance.
  • Drive VIP customer lifecycle strategies to maximize player value and profitability.
  • Lead, coach, and develop a team of Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts by creating a culture of accountability and high performance.
  • Build a strong leadership bench through succession planning, talent development, mentorship, and performance management.
  • Establish and monitor key performance indicators to drive consistent execution and business results across all markets.
  • Develop and maintain relationships with PENN Interactive's highest-value customers, serving as a strategic ambassador for the VIP business.
  • Leverage knowledge of high-value player behavior, industry trends, and competitive offerings to identify growth opportunities and inform business strategy.
  • Analyze business performance and customer trends to optimize VIP performance, customer retention, and revenue growth.
  • Collaborate with Product, customer relationship management, Analytics, Finance, Compliance, and Operations teams to support VIP business objectives.
  • Ensure compliance with regulatory, responsible gaming, and company policies across multiple jurisdictions.
  • Own the overall performance of the VIP organization, measured by team results, revenue growth, customer retention, leadership development, and achievement of strategic business objectives.

About the company

Penn Interactive specializes in developing online sportsbooks, casinos, and free-to-play gaming experiences, utilizing cutting-edge technologies to deliver immersive sports betting experiences and enhance the overall gaming experience. The company leverages advanced technologies to provide a seamless and engaging gaming experience, including innovative features for sports betting and casino gaming.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Philadelphia, Pennsylvania

Founded

2015

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