Lead Business Analyst - Performance Management, Operational Analytics & Process Improvement

Lead Business Analyst

Performance Management, Operational Analytics & Process Improvement

Location: Guadalajara, Jalisco, Mexico
Work Setup: On-Site
Schedule: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Employment Type: Full-Time Independent Contractor

Turn Operational Data Into Measurable Performance

Legal Management Group is seeking an experienced Lead Business Analyst to strengthen performance management, operational efficiency, and data-informed decision-making across the organization.

This is not a traditional reporting-only analyst position. You will combine advanced business analysis with operational leadership, people management, process improvement, and project execution. You will lead and evaluate team members while partnering closely with the Operations Coordinator and departmental stakeholders to uncover performance gaps, establish accountability, and implement strategies that produce measurable improvements.

Your work will directly influence productivity, quality, workflow efficiency, employee performance, and leadership decision-making.

Why This Role Matters

Rapid growth requires clear performance standards, reliable reporting, and leaders who can translate operational data into action.

As our Lead Business Analyst, you will design the systems used to measure departmental success, investigate the causes behind performance trends, and guide teams through meaningful operational improvements. You will help leadership move beyond surface-level metrics by connecting data with business context and turning findings into executable strategies.

Compensation and Growth

• Competitive USD compensation paid twice monthly
• Performance bonus opportunities
• Professional development and ongoing training
• Career growth within a rapidly expanding organization
• Direct exposure to senior leadership and cross-functional initiatives
• Collaborative, performance-driven work environment
• Modern office in Guadalajara

What You’ll Do

Team Leadership and Performance Coaching

• Lead, coach, and evaluate team members within a metrics-driven operational environment.
• Establish clear performance expectations, accountability standards, and measurable objectives.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
• Partner with the Operations Coordinator to identify performance gaps and develop targeted improvement plans.
• Align reporting requirements and performance data with operational priorities.
• Build a culture of accountability, continuous improvement, and high performance.
• Help employees understand the connection between their daily work, departmental results, and organizational goals.

Performance Management and Business Reporting

• Design, implement, and maintain departmental KPIs, OKRs, scorecards, and performance-tracking systems.
• Build and manage dashboards and reporting tools using Google Sheets, Excel, Power BI, Tableau, or Looker Studio.
• Analyze operational data to identify trends, risks, bottlenecks, and improvement opportunities.
• Prepare and present recurring performance reports, business insights, and strategic recommendations to senior leadership.
• Conduct time-and-motion studies, root-cause analyses, and operational performance assessments.
• Establish clear reporting definitions, data requirements, and performance measurement standards.
• Monitor the effectiveness of improvement plans and recommend adjustments based on results.

Process Improvement and Operational Strategy

• Develop and implement strategies that improve departmental productivity, quality, and efficiency.
• Apply Lean Six Sigma and Lean principles to identify waste, reduce inefficiencies, and streamline workflows.
• Map, document, evaluate, and redesign business processes using Lucidchart or comparable tools.
• Translate analytical findings into practical action plans with clear owners, timelines, and success measures.
• Identify recurring operational issues and address their underlying causes.
• Build scalable processes that support organizational growth without compromising quality.
• Use Agile practices to manage improvement initiatives and adapt execution based on business needs.

Project and Stakeholder Management

• Lead end-to-end operational improvement projects from discovery and planning through implementation and evaluation.
• Define project objectives, requirements, milestones, responsibilities, and performance measures.
• Partner with departmental leaders and cross-functional stakeholders to align priorities and deliverables.
• Communicate findings, risks, recommendations, and progress clearly to stakeholders at every level.
• Facilitate productive conversations between analytics, operations, and leadership teams.
• Maintain accountability for project timelines, execution quality, and measurable results.
• Ensure implemented solutions are adopted, documented, and sustained.

What We’re Looking For

Required Qualifications

• Five or more years of experience in operations, frontline operations, or another performance-driven service environment.
• Five or more years of advanced experience using Google Sheets and/or Microsoft Excel for reporting and data analysis.
• Three or more years of experience leading, coaching, and managing employees.
• Two or more years of experience reporting to and presenting recommendations to senior management.
• Two or more years of hands-on experience with Power BI, Tableau, Looker Studio, or comparable data-visualization platforms.
• Two or more years of project management experience.
• Two or more years of experience mapping and improving business processes using Lucidchart or a comparable platform.
• Strong practical knowledge of KPIs, OKRs, performance scorecards, and departmental performance management.
• Professional proficiency in English and Spanish.
• Availability to work on-site in Guadalajara, Monday through Friday, during Pacific Time business hours.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, Analytics, or a related field.
• Lean Six Sigma certification at the Yellow Belt, Green Belt, or higher level.
• Working knowledge of Lean and Agile methodologies.
• Background in industrial engineering, operational excellence, or continuous improvement.
• Experience supporting a fast-growing professional-services or client-service organization.
• Experience creating reporting structures or performance-management systems from the ground up.

The Leader Who Thrives Here

Our strongest candidates are:

• Analytical thinkers who investigate what is driving the numbers
• Operational leaders who can balance data, business context, and people management
• Comfortable holding employees accountable while providing practical coaching
• Skilled at translating complex findings into clear recommendations
• Confident presenting to senior leaders and challenging assumptions with evidence
• Highly organized and capable of managing multiple priorities
• Focused on measurable outcomes rather than reporting activity alone
• Proactive problem-solvers who take ownership from analysis through implementation
• Comfortable working in a fast-paced, high-accountability environment

Why Join Legal Management Group?

Legal Management Group supports the continued growth and operational development of Farahi Law Firm, a fast-growing California personal injury law firm committed to delivering exceptional results for injured individuals and their families.

In this role, you will have the opportunity to shape how departments define, measure, and improve performance. You will work closely with leadership, build scalable analytical systems, develop employees, and lead initiatives with a visible impact on the organization.

As the company continues to expand, this position offers meaningful ownership, leadership exposure, and long-term opportunities for professional growth.

Our Core Values

Loyalty – To our clients, our team, and our mission.
Trust – Building confidence through transparency, consistency, and results.
Respect – For our clients, colleagues, and communities.
Accountability – Taking responsibility for decisions, execution, and outcomes.
Continuous Growth – Learning, adapting, and improving every day.

Equal Opportunity Employer

Legal Management Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you can combine operational leadership, business analysis, performance management, and process improvement to deliver measurable results, we would like to hear from you.

Apply today and help us build the systems, strategies, and high-performing teams that will support our next stage of growth.