Quality Auditor

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Quality Auditor (DMEPOS - Non-Clinical) will report directly to the Director, Quality Management. The Quality Auditor is responsible for ensuring that all products and services meet the required quality standards. The Quality Auditor plays a critical role in maintaining high-quality levels in the provision of medical equipment, ensuring patient safety, and supporting continuous improvement initiatives.

What You Will Do

• Perform internal audits of DMEPOS products and services to ensure adherence to quality standards, company policies and procedures, client specifications and regulatory and accreditation requirements.
• Identify areas of opportunity and collaborate with cross-functional teams to implement corrective actions and process improvements.
• Generate and maintain audit reports, presenting findings to management and making recommendations for process improvements.
• Provide regular feedback to the quality management and operations teams to improve DMEPOS processes and product offerings.
• Assist in the development, enhancement and delivery of training materials related to quality standards for DMEPOS.
• Act as a resource for staff questions regarding quality-related processes and procedures.
• Assist with investigating, root cause analysis and resolution of risks related to grievances, service delivery, patient safety and quality of care within the DMEPOS environment.

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• High School Diploma or equivalent required.
• Bachelor’s degree in healthcare administration, Quality Assurance, or a related field preferred.
• Minimum 2-3 years of experience in quality auditing or compliance within a healthcare, DMEPOS, or medical device environment, preferred.
• Knowledge of DMEPOS regulations and industry standards, such as CMS guidelines, FDA regulations, ACHC, BOC and ISO certifications, preferred.
• Experience with quality management systems (QMS), auditing software, and data analysis tools, preferred.
• Proficient in MS Office applications and ability to learn department and job-specific software systems. 
• Demonstrate organizational skills. 
• Demonstrate effective verbal and written communication skills. 
• Demonstrate analytical skills when problem-solving. 
• Demonstrate high attention to detail and a high degree of accuracy. 

 What Sets You Apart

• Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Management and Leadership: Demonstrates the ability to influence and guide members of an organization.
• Organization and Prioritization: Assesses relative importance of activities and assignments; adjusts priorities when appropriate.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.