Senior Manager - Internal Comms

Description

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We’re looking for someone to lead internal communications across the company. You’ll help employees understand what’s happening and why it matters, help navigate complex company moments and transitions, and develop company All Hands programming that people look forward to.

It’s a role with range. One day you might be shaping comms for an organizational change; the next, developing a new All Hands segment or finding a great story buried somewhere in the company. We’re looking for someone with excellent judgment, strong instincts, and real creative ambition — someone who runs toward the hard stuff and is always thinking about how to make internal communications more useful, interesting, and engaging. Keeping employees informed and connected, and finding ways to highlight and celebrate our people, our work, and our community, are at the heart of this position.

You can work in New York, NY; San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA

You Will

Manage Internal Comms
- Own internal comms strategy and execution across the company.
- Author company-level messaging, making sure employees get the information and context they need.
- Partner with executives and teams across Twitch on sensitive or complex issues, anticipating employee questions and helping leaders communicate clearly.
- Develop comms plans for organizational changes, company announcements, and other important moments.
- Track employee engagement and feedback, using what you learn to make our communications more useful and effective.
Own All Hands
- Lead All Hands programming, including editorial strategy and content development.
- Work closely with production and creative partners on run of show, speaker prep, creative elements, and live production.
- Build relationships across the company to uncover great stories, interesting speakers, and work employees should know about.
- Develop new segments and formats that keep All Hands fresh, engaging, and worth employees’ time.
- Think creatively about how All Hands can evolve. We want someone who sees it as programming—not just a company meeting—and has ideas for making it better.
- Bring rigor to how we measure success, using attendance, engagement, feedback, and other signals to understand what employees are responding to and what we should change.

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

Basic Qualifications

- 5+ years of professional non-internship marketing experience
- 5+ years of experience
- You can build a communications strategy around a complicated transition, and then get into the details of an All Hands segment.
- You’re curious about what’s really happening around the company, what employees care about, and what they need to hear from us. You’re comfortable asking tough questions and pushing for clarity when something doesn’t make sense.
- You’re creative, too. You have opinions about what makes internal programming interesting, know how to find a good story inside a company, and are excited to try new things. You want to build an All Hands that earns employees’ attention, and you’re willing to experiment, measure, and pivot when needed.
- You’re a strong project manager and producer who can keep multiple timelines moving at once — delivering weekly programming while planning for what’s ahead. You can turn an idea into a compelling segment, bring company and community moments to life, and partner with creative and production teams to make the final product stronger.

Preferred Qualifications

- Experience driving direction and alignment with large cross-functional teams and agency partners

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.