Diptyque

Parisian luxury fragrance house and candles

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USAIn-person

About the Job

Requirements

A minimum of 3 years of sales management experience in the luxury retail industry is required; beauty experience is a plus.
Ability to analyze selling reports, identify business trends, react quickly to business needs, and understand retail key performance indicators.
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage competing priorities and work in a self-motivated, focused, and proactive manner.
Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Industry awareness and strong business acumen.
Strong verbal and written communication skills and strong organizational skills.
Passion for the beauty and fragrance industry.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Responsibilities

Deliver in-store performance metrics to plan.
Analyze store metrics and partner with the Store Manager to drive sales with internal and external clients.
Contribute to daily, weekly, and monthly business analysis and reporting.
Cultivate a customer-centric store culture and advocate for improvements to the in-store customer experience.
Model outstanding customer care and participate in and lead the execution of top customer strategies.
Achieve customer relationship management key performance indicator targets.
Assist the Store Manager with development and implementation of the Retail Action Plan.
Provide constructive feedback to management on store performance.
Execute merchandising strategies and suggest changes based on sell-through.
Partner with the Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting learning and development, and providing consistent feedback to drive engagement and retention.
Partner with the Store Manager to engage and develop client relationships through multiple channels.
Manage people when the Store Manager is absent, including leading, motivating, and coaching the team.
Embody Diptyque values in grooming, language, storytelling, and behavior, and ensure staff alignment.
Represent Diptyque's luxury positioning by providing a high level of client care and satisfaction.
Protect confidential company and client information.
Oversee store operations, including opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating the store manual, emergency procedures, and employee training and education.
Optimize the store schedule and organize and plan activities so available resources can manage expected workload.
Help prepare and lead daily briefings.
Share and explain store performance and sales targets with the team daily.
Communicate information about Diptyque, the market, products, and events.
Attend meetings and calls in the Store Manager's absence.
Manage stock and product allocation.
Assist with inventory optimization and monitor inventory levels, including deliveries, saleable and non-saleable items, transfers, and warehouse returns.

Desired Qualifications

Beauty experience in the luxury retail industry.
A bachelor's degree in a related field.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Assistant Store Manageris a preparatory role to the Store Manager and parallels the floor manager's leadership presence. The ASM is a transformative leader, who serves as the key strategic partner to the Store Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ASM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business.

RESPONSIBILITIES

• Deliver performance metrics to plan in store

• Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients

• Contribute to daily/weekly/monthly business analysis and reporting

• Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience

• Actively model outstanding customer care; participate in and lead the execution of top customer strategies

• Achieve CRM KPI targets

• Assist Store Manager with the development and implementation of Retail Action Plan

• Provide constructive feedback to Management on Store performance

• Execute merchandising strategies and provide suggestions based on sell-through

• Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention

• Partner with the Store Manager to engage and develop client relationships through multiple channels

• People Management when Store Manager is absent (e.g. lead, motivate and coach team)

• Embody Diptyque values in terms of grooming, language, storytelling and behaviors and ensures the Staff is aligned

• Ensure Diptyque’ s positioning as a true luxury brand by providing the highest level of client care and satisfaction

• Protect confidential company and/or client information

• Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education

• Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload

• Help prepare and animate daily briefings

• Share and explain store performance and sales target on a daily basis to the team

• Communicate any information relative to Diptyque, the market, products and events

• Attend meetings and calls in Store Manager's absence

• Stock management and product allocation

• Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)

REQUIREMENTS

• Minimum of 3 years of sales management experience in luxury retail industry; beauty experence a plus

• Bachelor’s Degree in a related field is preferred

• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;understanding of retail KPIs

• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

• Ability to manage competing priorities; be self-motivated, focused and proactive

• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook

• Industry awareness and strong business acumen

• Strong verbal and written communication skills and excellent organizational skills

• Passion for the Beauty and Fragrance Industry

• Flexibility to work a retail schedule which will include evenings, weekends and holidays

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Hourly Rate: $29 - $30

Diptyque is committed to diversity in all its forms and considers each application carefully.

About the Company

Diptyque

Parisian luxury fragrance house and candles

Diptyque is a luxury fragrance and home-scent brand that started in Paris in 1961. It began as a chic shop selling fabrics and decorative items and grew into a label known for scented candles and eau de toilette. Its products work by combining traditional craftsmanship with scent design: candles release distinctive aromas when lit, and perfumes blend notes to create a signature fragrance. The brand differentiates itself through its artistic heritage, long-running story, and Parisian aesthetic—born from designers and artists, not just a mass-market label—and by maintaining a strong sense of identity tied to textiles, travel-inspired scents, and refined packaging. Diptyque aims to offer high-quality, story-driven fragrances and home scents that complement a sophisticated lifestyle, while expanding its global presence and preserving the founders’ creative vision.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Paris, France
Founded: 1961

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