B

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeUpdated on 10/15/2026Deadline 2/27/27
No salary listed
Junior
Incomplete
Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Be a student in a technical program from the fifth cycle onward or in a university program from the ninth cycle onward, or be a graduate, hold a bachelor's degree, or hold a professional title in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have a customer-service orientation, high-quality service, negotiation ability, strong commercial orientation, and the ability to work as part of a team.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
Responsibilities
  • Receive the metal cash box and count cash supplied by the vault before operations begin; balance and reconcile cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when paying transactions.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or shortages to the Office Assistant Manager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products in the assigned sales portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage sales activities with the Office Manager and Assistant Manager to meet product and service targets.
  • Use each opportunity at the teller window or customer area to market products and prioritize updating customer information.
  • Consistently cross-sell complementary products beyond the customer's immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service focused on quality, and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring a high-quality and timely response.
  • Identify dissatisfied customers and offer alternatives to retain them, taking their value contribution into account.
  • Continuously monitor customer risk to plan and execute recovery actions.
  • Follow up on PPG, adjusting goals and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant topics and customer needs within the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure batch transaction processes are properly controlled and completed, including cancellation of cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Customer Retirement Insurance.
  • Conduct sales actions and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, verify, enter, and report remittances with the Office Assistant Manager under dual control.
  • Participate in and perform the office's accounting reconciliation with the Assistant Manager.
  • Inform, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Assistant Manager and/or AS1 in replenishing cash machines.
  • Perform other functions assigned by the supervisor in response to business needs.
Desired Qualifications
  • Experience handling cash in a financial or banking institution with direct customer contact.

About the company

B

Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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