Field Sales Auditor

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

The On Field Sales Auditor is responsible for ensuring consistent execution of the Sales SOP through field auditing, documented Accompany Visits, coaching, capability development, and operational control. The role serves as the auditor of commercial execution by documenting Sales SOP compliance through structured Accompany Visits, validating field performance, identifying execution gaps, coaching BDs and BDMs, and ensuring scoring consistency across the sales organization.

Role Responsibilities

·       Document Sales SOP compliance through structured Accompany Visits, ensuring every visit includes a completed evaluation rubric and objective evidence.

·       Conduct unannounced field audits to evaluate execution against the Sales SOP.

·       Validate BDM scoring consistency through audit calibration.

·       Identify execution gaps and ensure compliance with commercial standards.

·       Provide immediate field coaching, reinforce best practices, and define clear action plans.

·       Ensure every Accompany Visit results in documented feedback and an agreed action plan.

·       Monitor completion of action plans and verify execution improvements during follow-up visits.

·       Identify recurring capability gaps and recommend development priorities to Sales Education.

·       Support onboarding and field development of new BDs.

·       Complete and maintain Accompany Visit reports, audit documentation, supporting evidence, trackers, and dashboards on the same day.

·       Generate field insights, identify recurring trends, share best practices, and escalate operational risks when required.

·       Execute the weekly operating cycle, including planning, surprise Accompany Visits, reporting, and tracker updates.

Role Qualifications

·       Bachelor’s degree in Business Administration, Marketing, Psychology, Pedagogy, Food Engineering, or related field.

·       2+ years of experience in commercial training, field coaching, auditing, or sales operations.

·       Strong understanding of Sales SOP execution, field coaching, commercial auditing, and sales processes.

·       Ability to objectively assess performance, document findings, and provide actionable feedback.

·       Strong analytical, communication, facilitation, stakeholder management, and influencing skills.

·       Highly organized, detail-oriented, and capable of managing multiple field priorities.

·       High integrity, objectivity, and commitment to operational excellence.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms