Customer Service / Data Entry
DNAM Brands
Customer Service / Data Entry
DNAM Brands
Vertical fashion house: design, manufacture, distribution
We are seeking a dependable, detail-oriented Customer Service / Data Entry professional with 2–3 years of experience, preferably within the apparel, fashion, wholesale, or consumer products industry.
This position will support our customers and internal teams by processing orders, maintaining accurate account information, responding to customer inquiries, and assisting with day-to-day order management. The ideal candidate is organized, accurate, comfortable working in a fast-paced environment, and able to communicate professionally with customers and coworkers.
Enter and process customer purchase orders accurately and efficiently
Review orders for pricing, quantities, styles, colors, sizes, and shipping information
Maintain and update customer accounts, order details, and product information
Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
Provide customers with order confirmations and status updates
Coordinate with Sales, Production, Warehouse, Shipping, and Accounting departments
Monitor open orders and follow up on pending or delayed shipments
Assist with order changes, cancellations, returns, credits, and other customer service requests
Verify data accuracy and correct discrepancies when needed
Maintain organized customer records and documentation
Communicate professionally with customers by phone and email
Assist the Customer Service and Sales teams with additional administrative duties as needed
2–3 years of Customer Service and/or Data Entry experience
Apparel, fashion, wholesale, or consumer products experience strongly preferred
Strong data-entry skills with excellent accuracy and attention to detail
Experience processing customer purchase orders
Proficient in Microsoft Excel, Outlook, and general computer applications
Strong written and verbal communication skills
Excellent organizational and time-management skills
Ability to prioritize multiple orders and deadlines
Comfortable working in a fast-paced, team-oriented environment
Dependable, professional, and able to follow through on customer requests
Vertical fashion house: design, manufacture, distribution
DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children through a vertically integrated global platform. It operates in-house across creative direction, product development, sampling, and production, and it runs a global logistics network for both direct-to-consumer and wholesale fulfillment, plus a large licensing program with over 20 licenses. Its edge comes from end-to-end control of the supply chain, a diversified portfolio of licensed brands, and a broad distribution network that includes 15 international distributors plus direct-to-consumer channels. Its goal is to provide complete brand-building, manufacturing, and distribution services that connect fashion labels to a worldwide retail network while ensuring consistent quality and scalable growth for its partners.
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