Senior Product Manager AI Strategy

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

We are currently seeking a highly skilled Sr. Product Manager to join our AI Strategy team to lead the strategy, development, and adoption of AI-powered products across domains. This role will bridge business needs with cutting-edge technology, delivering solutions that optimize financial reporting, improve operational efficiency, and elevate customer experiences.

Job Summary:

As a Senior Product Manager at Lowe's, you will be responsible for building class leading products that help drive Lowe's Total Home strategy, helping our customers find solutions for every need in their homes. You will work closely with your team and stakeholders to lead the design and development of new products and services. You will help your team create innovative and customer-centric solutions that meet the needs of our customers and drive growth in both our e-commerce and physical stores.

We are seeking a highly driven Senior Product Manager (AI) to define, build, and scale innovative AI-powered products that transform customer and business experiences. This role will lead the strategy, roadmap, and execution of AI initiatives, working at the intersection of data science, engineering, and business stakeholders. The ideal candidate is passionate about leveraging AI to solve complex problems, has a proven track record of delivering enterprise-grade products, and thrives in fast-paced, cross-functional environments.

This is an incredible opportunity for someone looking to make an impact on the future of retail.

Roles & Responsibilities:

Core Responsibilities:

• Establish the vision for the product
  • Frame the North Star with support from product leaders. Define and own the AI product vision and roadmap, aligned with business objectives and customer needs
  • Work through ambiguity to builds OKRs for product that support product portfolio and organizational OKRs and align with business partners
  • Finalize path to north star by focusing on value delivered quarterly/annually
  • Identify opportunities to embed AI and machine learning into products and processes to unlock measurable business value.
  • Stay ahead of AI/ML trends, tools, and technologies to drive innovation and maintain competitive advantage.

• Drive the customer experience
  • Define customer/user experience that have Impact to product at domain level (eg. Finance, Stores etc)
  • Establish feature design trade-offs to drive critical/mass adoption
  • Understand competitive trends within given product
  • Identify opportunities to drive innovative customer experiences
     
• Drive product execution
  • Work autonomously to deliver towards OKRs of a product
  • Partner with engineering and data science teams to design, build, and deploy scalable AI solutions.
  • Be recognized as an expert in their product
  • Take a proactive, cross-functional approach towards execution
  • Lead agile ceremonies and works with the team to provide clarity of expectations
  • Prioritize effectively and communicate how user value is being delivered according to the product roadmap
  • Engage teams to ensure usable, viable, and feasible products
  • Establish success metrics, KPIs, and ROI frameworks to measure business impact of AI initiatives.

• Establish product advocacy and build influence
  • Build influence among Product team, Business partners, Directors to identify high-value AI use cases.
  • Influence the strategic direction of a well-defined product in AI adoption, shaping organizational practices for ethical, responsible, and explainable AI.
  • Participate in aligning necessary work from partners to achieve the value of their product
  • Participate in product marketing and uses it to drive deep understanding of the product they own with peers and leaders
  • Own and drive product plans for a defined scope of the product. Leverage data to help drive alignment
  • Maintain collaborative working relationships/agreements to move work forward.
     
• Leverage product analytics and insights
  • Define objectives and data required for analytics needed either independently or in conjunction with business partners for their product which is well defined
  • Drive collaboration to develop OKRs/ metrics and creates corresponding data / analytics to track the health and business impact. This includes functional and technical OKRs/Metrics.
  • Drive collaboration to define key metrics of the product and consistently monitor health of the product independently
  • Partner with engineering to build tracking/monitoring needed to get to the data. 
  • Provide inputs to develop product market fit strategies

Years of Experience:

• 5 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 3 years of experience in product and/or experience management

Required Minimum Qualifications:

• Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)

Primary Skills (must have)

• Experience in an agile software environment
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
• Experience providing guidance and direction to cross-functional resources
• Strong understanding of AI/ML technologies, data platforms, and model lifecycle management
• Experience working with cloud platforms (AWS, GCP, Azure), data engineering, and MLOps practices.

Secondary Skills (desired)

• Certified Scrum Product Owner
• Master's degree in business administration or similar advanced degree

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.