Job Description

As a Vice President, Head of CX Operate Managed Services, you will work closely with our Head of Intelligent Experiences to lead our efforts in developing and implementing a new business model for our CX contract operations and insourcing contractor business within the CX org. This role will be instrumental in aligning our traditional contract-to-hire model with our core solutions business, creating a more integrated and value-driven offering for our clients. This is an opportunity to envision a new business model in consulting services for our clients.  

Key Responsibilities: 

• Business Model Development: Develop and implement a new business model that effectively combines the strengths of our traditional contract-to-hire services with our core solutions business. 

• Service Offering Definition: Define a new service offering that leverages the collective intelligence and capabilities of our contracting services to provide rapid team building and quick turnaround value for our clients. 

• Go-to-Market Strategy: Develop and execute a comprehensive go-to-market strategy for the new service offering, including market positioning, messaging, and sales enablement. 

• Organizational Development: Build and lead a high-performing team of contractor services professionals, providing guidance, mentorship, and support. 

• Client Relationship Management: Foster strong relationships with clients and partners, ensuring their satisfaction and success. 

• Operational Excellence: Oversee the day-to-day operations of the contractor services business, ensuring efficient and effective delivery of services. 

• Innovation: Stay abreast of industry trends and emerging technologies to identify opportunities for innovation and continuous improvement. 

What You’ll Deliver: 

• Success in defining a new service offering and growing that offering – today our business sells significant volume of both solutions-oriented consulting and contract in-sourcing services, and we’re looking to create a new offering that is differentiated in the market by merging these ideas into a new approach that will add immense value to our clients.  

• An approach to the business model, and management of the team that will deliver this new solution. 

• Go-To-Market positioning and growth planning.  

• Guidance and solutions for complex client projects. 

• Collaboration with the CX Practice team to define how the practices will align and combine to create a new best-of-world offering.  

• Effective ability to sell this new offering as a representative consultative leader  

You are someone who will  

• Raise the bar by taking the initiative to achieve results and make excellence your goal.  

• Create lifelong fans by making customer experience your top priority.  

• Are a team player and foster a sense of community by recognizing and valuing the unique contributions of our team.  

• Embrace change and recognize the industry and the company is evolving. Look at challenges optimistically  

• Always be Professional:  represent the Blend360’s mission, brand, and values during every customer interaction.  

Qualifications

• 15+ years of proven experience in a similar consulting or contractor placement firm, with a focus on developing and implementing new business models. 

• Experience in defining and designing new business models in consulting, having brought a new service offering or practice area to market. 

• Demonstrated ability to develop and execute successful go-to-market strategies. 

• Deep understanding of the consulting and contracting industry, including market trends, best practices, and competitive landscape. 

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, partners, and team members. 

• Strong analytical and problem-solving skills. 

• A growth mindset and passion for driving innovation and delivering exceptional value to clients.