Technical Support Specialist

Usercentrics · Prague, Czechia (Hybrid) · Full-time · Posted 2026-10-07

Workplace: hybrid

Department: Support and Solution Engineering

Description

Technical Support Specialist (m/f/d) Location: Prague, Czechia (Hybrid - 2/3 days per week at the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We’re looking for a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you’ll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you’re passionate about helping businesses solve technical challenges and thrive in a customer-facing role, we want to hear from you!

Your Tasks

Proactively engage with customers to understand and resolve their challenges, ensuring a positive and efficient support experience
Communicating with our customers through our ticket system to qualify and understand the experienced issue and provide the best possible solution
Researching, diagnosing, troubleshooting, and resolving issues of varying technical nature and complexity
Sparring and collaborating with colleagues on complex issues and possible solutions
Writing easy-to-follow guides on complex solutions
Contributing with feedback to our Product Management team to improve our product
Provide feedback to peers and team manager on potential improvements on process, approach and tools.

Requirements

You Bring

Experience in a customer-facing role, with a strong understanding of customer needs.
Proficiency in HTML, JavaScript, and CSS, with debugging skills using Chrome DevTools.
Familiarity with Google Tag Manager or similar platforms (e.g., Adobe, Matomo) is a plus.
Knowledge of CMS platforms like Duda, Shopify, WordPress, or Magento is an advantage.
Ability to document issues and solutions clearly and effectively.
Strong communication skills in English, capable of explaining technical issues at an appropriate level.
Good time management and organizational skills.
Experience working in a hybrid or remote environment.
Quick learner with the ability to find and utilize relevant resources and documentation.

Benefits

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Apply

Apply at Usercentrics

About the company

Usercentrics is a consent management platform that helps businesses comply with global data privacy laws like GDPR and CCPA. It provides a SaaS-based CMP that integrates with websites and mobile apps to manage user consent for data collection and processing. The platform includes a consent UI, a database of data processing services, regular legal updates, and a mobile SDK for easy integration. Revenue comes from subscription plans with different tiers. It differentiates itself by acting as a neutral mediator to align marketing and data strategies with legal requirements, offering ongoing legal updates and a broad compliance database. The company's goal is to enable transparent, compliant data processing while allowing businesses to maintain effective user experiences and marketing activities.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$45.1M

Headquarters

Munich, Germany

Founded

2017

Get referred to Usercentrics

See people who can refer or advise you

Simplify's Take

What believers are saying

TCF v2.4 web deadline, October 23, 2026, lifts near-term compliance demand.
Google Tag Gateway adoption strengthens Usercentrics' measurement-preserving consent tooling.
Pawan Hegde and Elena Ignatova joined in May 2026 to accelerate U.S. expansion.

What critics are saying

Didomi, OneTrust, and Enzuzo undercut Cookiebot with cheaper CMP pricing and simpler bundles.
Session-based pricing climbs with traffic, pushing renewals toward churn.
Google or browser privacy changes can commoditize CMPs and erase standalone consent demand.

What makes Usercentrics unique

Usercentrics manages 8.8 billion monthly consents across 2.4 million websites in 195 countries.
January 14, 2026, MCP Manager acquisition extends consent controls into AI agent workflows.
Arrow, Wix, and Google Gold CMP status deepen distribution and integrations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours
Hybrid Work Options
401(k) Retirement Plan
Health Insurance
Wellness Program
Paid Vacation
Company Social Events

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

Need to See IT Publishing

Sep 16th, 2026

Arrow Electronics signs Usercentrics distribution agreement.

Arrow Electronics signs Usercentrics distribution agreement. Arrow Electronics today announced a distribution agreement with Usercentrics, a global leader in consent management and privacy solutions. The agreement enables Arrow to distribute Cookiebot CMP, part of Usercentrics' privacy portfolio, to channel partners across Austria, France, Germany, Italy, Portugal, Spain, Switzerland and the UK, helping organisations address evolving privacy regulations while maintaining effective digital marketing and data-driven experiences. Under the agreement, Arrow channel partners will gain access to Usercentrics' consent management platform (CMP), helping customers manage user consent, support compliance with global privacy regulations including GDPR, and simplify the deployment of privacy controls across websites and digital properties. The platform also supports major consent signal frameworks - including Google Consent Mode v2, Amazon Consent Signal, and Microsoft UET Consent Mode - and integrates with major content management systems and marketing technologies, allowing organisations to balance regulatory requirements with marketing performance. The addition of Usercentrics strengthens Arrow's growing security, data governance and compliance portfolio, giving channel partners access to technologies that help customers build trust while maintaining visibility and control over personal data. Mike Worby, head of strategic alliances EMEA at Arrow's enterprise computing solutions business, said, "Privacy has gone beyond compliance to become a business imperative. Organisations need solutions that help them meet regulatory requirements without compromising customer experience or digital marketing performance. Usercentrics gives our channel partners access to a market-leading consent management platform that supports both objectives, enabling them to help customers build trust while protecting the value of their digital investments." Donna Dror, CEO at Usercentrics said, "Arrow's reach, together with its expertise in supporting channel partners, makes it an excellent distributor for Usercentrics. As privacy requirements continue to evolve, organisations are looking for trusted partners that can help them implement scalable consent management solutions. Together, we will help channel partners address growing customer demand for privacy-first digital experiences." Usercentrics supports more than 5,000 channel partners globally and provides automated consent management technology designed to help organisations comply with privacy regulations including GDPR, CCPA and the Digital Markets Act. The platform offers configurable consent experiences, analytics, A/B testing capabilities and integrations with leading marketing and website technologies. About Arrow Electronics Arrow Electronics (NYSE:ARW) sources and engineers technology solutions for thousands of leading manufacturers and service providers. With 2025 sales of $31 billion, Arrow's portfolio enables technology across major industries and markets. Learn more at arrow.com.

Business Wire

May 20th, 2026

Usercentrics names Pawan Hegde COO and promotes Elena Ignatova to CPTO to drive US expansion

Usercentrics, a data privacy technology company, has appointed Pawan Hegde as Chief Operating Officer and promoted Elena Ignatova to Chief Product and Technology Officer. The moves support the company's US expansion as it scales its platform to address AI-era data privacy challenges. Hegde, based in New York, previously served as COO at AI company Fluree and spent nearly 11 years at Thomson Reuters overseeing over $100 million in P&L responsibilities. He will lead Business Intelligence, Corporate Development, Operations and Finance. Ignatova brings over a decade of engineering and product leadership, most recently as CTO at Taxdoo. The unified Product and Engineering leadership aims to accelerate delivery cycles. Usercentrics processes 8.8 billion user consents monthly across 2.4 million websites in 195 countries.

Usercentrics

Mar 19th, 2026

Users love us: usercentrics and Cookiebot recognized in Spring 2026 with G2's leader badges.

Users love Usercentrics GmbH: usercentrics and Cookiebot recognized in Spring 2026 with G2's leader badges. Usercentrics Mar 19, 2026 Press / Users love Usercentrics GmbH: usercentrics and Cookiebot recognized in Spring 2026 with G2's leader badges. Munich, 20.03.2026 - Usercentrics, global leader in data privacy and Privacy-Led Marketing solutions, has once again been recognized by G2, the world's most trusted software marketplace. Hot off the heels of its double win in G2's 2026 Best Software Awards, Usercentrics GmbH has earned a new set of 13 badges for Spring 2026 across regional and global categories. The badges highlight its enterprise solutions and Consent Management Platform (CMP). Users (still) love Usercentrics GmbH. Usercentrics CMP and Cookiebot CMP have once again earned the "Users Love Us" badge. These are awarded to products with 20 or more reviews and an average rating of 4.0 stars or higher. Customer feedback is the clearest signal Usercentrics GmbH has that its work is landing where it matters most. Receiving that recognition from its users is a reminder that trust isn't built only with a product, but earned in the day-to-day experience of the people using its tools. Each review represents a business that chose to put privacy at the center of how it operates, and found that it worked. G2 seasonal reports are published quarterly, and represent a practical and fair way to compare software solutions available in the market, based on reviews from verified users. Recognition for usercentrics. * Leader Enterprise For the Spring 2026 season, Usercentrics has retained, for the third time, the Leader Badge in the Enterprise Consent Management Platform category. This is awarded to solutions serving large organizations with over USD 1 billion in revenue and more than 1,000 employees. * Leader Mid-Market Usercentrics has once again received the Leader Badge in the Mid-Market Consent Management Platform category, granted for solutions serving companies with revenue under USD 1 billion and between 51 and 1,000 employees. * EMEA Regional Leader Usercentrics has once again secured a Leader position in the EMEA Regional Grid(R) Report, demonstrating strong performance and recognition across the region. * EMEA Regional Leader Enterprise Usercentrics has retained its Leader position in the Enterprise EMEA Regional Grid(R) Report, reflecting high ratings from G2 users and strong scores in both Satisfaction and Market Presence. * EMEA Regional Leader Enterprise Mid-Market Once again, Usercentrics has been recognized in the Mid-Market EMEA Regional Grid(R) Report, continuing to earn strong marks from customers across the region. * Momentum Leader Usercentrics has retained its Momentum Leader recognition, ranking in the top 25 percent of products in the Momentum Grid(R) based on user feedback and performance, reflecting continued innovation and customer satisfaction. * Users Love Us Usercentrics CMP has once again earned the "Users Love Us" badge, awarded to products with 20 or more reviews and an average rating of 4.0 stars or higher. Recognition for Cookiebot. * Europe Regional Leader In the Cookie Tracking category, Cookiebot has held its position in the Europe Regional Grid(R) Report, demonstrating strong performance and recognition across European markets. * EMEA Regional Leader Cookiebot has retained its Leader position in the EMEA Regional Grid(R) Report for Cookie Tracking, continuing to earn recognition from customers across the region. * EMEA Regional Leader Mid-Market Cookiebot has once again been recognized in the Mid-Market segment of the EMEA Regional Grid(R) Report, reflecting strong satisfaction scores among small and medium-sized businesses. * Highest User Adoption Cookiebot has earned the Highest User Adoption badge in the Implementation Index, awarded to the product that received the highest User Adoption rating in its category. * Momentum Leader Cookiebot ranks in the top 25 percent of products in the Momentum Grid(R), earning the Momentum Leader badge based on user feedback and sustained performance in the Cookie Tracking category. * Users Love Us Cookiebot CMP has once again earned the "Users Love Us" badge, awarded to products with 20 or more reviews and an average rating of 4.0 stars or higher. The Spring 2026 results come at a moment when privacy has become a strategic differentiator in the market. With data privacy regulations continuing to evolve and major platforms raising the bar on consent signal quality, businesses are turning to Privacy-Led Marketing to protect both their audiences and their performance. Usercentrics is committed to building the infrastructure that makes that possible. "These badges reflect something we hear directly from customers: Privacy infrastructure has become a competitive advantage, not just a compliance requirement. The fact that our users keep affirming that through their G2 reviews tells us Privacy-Led Marketing is resonating in practice, not just in principle." Donna Dror - CEO at Usercentrics Press contact: About usercentrics. Usercentrics is the global leader in Privacy-Led Marketing, helping turn consented data into business performance. Its suite makes it easy for brands to collect, activate, and measure data across websites, apps, and AI-driven experiences. With privacy built into data flows, Usercentrics GmbH give businesses the infrastructure to run smoothly and grow with confidence. Active in 195 countries and processing over 8.8 billion user consents every month, Usercentrics helps brands do better marketing, grounded in people's choices and built on scalable trust. Learn more at usercentrics.com. About G2. G2 is the world's largest and most trusted software marketplace. More than 100 million people annually - including employees at all Fortune 500 companies - use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business - including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow G2 on LinkedIn.

Business Wire

Jan 14th, 2026

Usercentrics Acquires MCP Manager to Bring Consent and Trust to AI

MUNICH & NEW YORK--(BUSINESS WIRE)--Usercentrics, the global leader in Privacy-Led Marketing solutions, announced today it has acquired MCP Manager, a next-generation governance platform for the Model Context Protocol (MCP), built by a team with deep expertise in AI infrastructure. The acquisition makes Usercentrics the first major global market leader in data privacy solutions to extend consent and data guardrails into AI-driven workflows. The combined platform will deliver a unified Privacy-L

MCP Manager

Jan 14th, 2026

MCP Manager by Usercentrics

MCP Manager by Usercentrics. Today, MCP Manager is excited to share a major milestone for MCP Manager: MCP Manager has been acquired by Usercentrics, a global leader in data privacy technology, pioneering Privacy-Led Marketing...

Usercentrics

Technical Support Specialist

About the job