Equinox

Luxury fitness clubs with personalized training

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeBethesda, MD, USA$18 /hrIn-person

About the Job

Requirements

Customer service experience.
Ability to prioritize and multitask within a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Friendly and professional phone and email etiquette.
Superior organizational skills.
Availability at least 3 days week over week totaling 20 hours, including one Saturday or Sunday.
Availability to work peak holiday shifts.

Responsibilities

Provide high-level customer service and hospitality to clients.
Assist studio management with daily studio tasks and projects.
Provide support to SoulCycle instructors to ensure a successful class check-in process.
Work with all SoulCycle staff members to ensure studio efficiency.
Assist with training and coaching new front-desk hires.
Maintain product knowledge for studio retail operations.
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
Clean and prepare the studio, including exercise equipment, floors, and mirrors.
Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
Clean bathrooms and changing rooms.

Job Description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Provide high level customer service and hospitality to clients
Assist the Studio Management in daily studio tasks and projects
Maintain a positive attitude and take initiative
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
Bathroom and changing room cleaning

Pay Transparency

$18.00/hr

Qualifications

Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem solving skills
Must have a positive, can-do attitude
Must have friendly and professional phone and email etiquette
Must have superior organizational skill
must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
All employees are expected to be available to work peak holiday shifts.

#LI-SC

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/

About the Company

Equinox

Luxury fitness clubs with personalized training

Equinox runs luxury fitness clubs focused on a premium wellness experience. It offers personalized training, unlimited signature classes, and upscale amenities such as spas and digital fitness options. Members pay through a mix of membership fees, personal training sessions, spa services, and retail purchases, creating multiple revenue streams. The clubs work by providing high-end facilities and services, with a schedule of classes and on-demand digital options to fit member needs. Equinox differentiates itself from competitors with its emphasis on quality, individualized attention, and a comprehensive, lifestyle-oriented experience for affluent clients. Its goal is to help members reach their highest potential by delivering a consistent, luxury fitness and wellness environment.

Company size: 10,001+
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $1B
Headquarters: New York City, New York
Founded: 1991

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