In PersonBased in Cebu, preferably South or Central Cebu; occasional field support may be needed.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
At least 1 year of IT work experience in a business environment; fresh graduates are welcome to apply.
Experience with LAN and WAN setup and troubleshooting.
Experience configuring and troubleshooting iOS and Windows.
Experience setting up and troubleshooting network printers.
Experience with Microsoft Office 365, Windows Server 2012 or later, and Windows 8 or later.
Experience providing remote access and support via AnyDesk.
Knowledge of data privacy practices and laws related to technology.
A valid driver's license and own motorcycle are required for occasional field support, if needed.
Responsibilities
Manage and maintain the client's technology systems.
Configure and troubleshoot iPhones and iPads (iOS).
Perform preventive maintenance on networking equipment such as Cisco and Meraki.
Provide support for onsite and remote operations.
Ensure data security and privacy.
Collaborate with the team to optimize technology solutions.
Develop efficient helpdesk processes.
Serve as an escalation point for complex technical issues.
Stay updated on emerging technologies and industry trends.
Maintain a comprehensive understanding of clients' IT infrastructure.
Monitor and analyze helpdesk metrics and generate reports.
Perform preventive maintenance on computer hardware and software.
Document and implement technology projects.
Desired Qualifications
A bachelor's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field.
Familiarity with network engineering equipment such as Cisco or Meraki.
Cisco certification.
Knowledge of Zoom and HubSpot configuration and administration.
Experience with virtualization technologies applied to hardware, software, memory, data, and networks.
The ITSpecialist role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.
Responsibilities:
Managing and maintaining the client’s technology systems.
iPhone and iPad (IOS) configuration and troubleshooting.
Preventive maintenance of networking equipment such as Cisco and Meraki.
Providing support for onsite and remote operations.
Ensuring data security and privacy.
Collaborating with the team to optimize tech solutions.
Developing efficient helpdesk processes.
Serving as an escalation point for complex technical issues.
Staying updated on emerging technologies and industry trends.
Maintaining a comprehensive understanding of the clients' IT infrastructure.
Monitoring and analyzing helpdesk metrics and generating reports.
Preventive maintenance of computer hardware and software.
Documentation and implementation of technology projects.
DesirableSkillsandExperience:
Must-haves:
Must be based in Cebu (preferably within South or Central Cebu areas).
Excellent written and spoken English communication skills.
With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
Experience in IT-related disciplines, such as, but not limited to:
LAN and WAN set-up and troubleshooting
IOS and Windows configuration and troubleshooting
Network printer set-up and troubleshooting
Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
Experience in remote access and support via AnyDesk.
Knowledgeable of data privacy practices and laws as they relate to technology issues
With valid driver's license and own motorcycle for occasional field support, if needed
Nicetohaves:
Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
Familiar with network engineering equipment such as Cisco or Meraki.
Has Cisco certification.
Knowledgeable with Zoom and HubSpot configuration and administration.
Experience in virtualization technologies to apply to hardware, software, memory, data and network.
PerksandBenefits:
13th Month pay
Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
Maternity or Paternity leave
HMO upon regularization
Life insurance upon regularization
MediCash for personal and dependents use
Rice, clothing, laundry, and meal allowance
Achievement Allowances
Birthday Treats
Company Events and Treats
Online trainings/Webinars
Career advancement and promotion opportunities
JobType:
Work on-site
Full-time
Entry-Level
Schedule:
Shifting schedule (may include weekends and holidays)
Salary:
Starts at PHP 18,000
AboutKwanii:
Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.