GBM

Online auction platform with bidder incentives

Application Support Desk Agent

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBarranquilla, Atlantico, ColombiaNo salary listed

About the Job

Requirements

At least 1 year of experience in technical support, service desk, or application support.
Professional degree in Systems Engineering or a related field, or advanced university studies.
Desirable technical certifications include ITIL 4, AWS Cloud Practitioner, or Red Hat OpenShift DO180 or equivalent.
Knowledge of PostgreSQL, reading Java application logs, and basic scripting in Bash or Python is desirable.
Experience in the financial sector or with payment systems is desirable.
Knowledge of Linux, Kubernetes, AWS cloud, SQL, networking, and APIs is desirable.
Experience using an IT service management tool such as Control Desk/Maximo, ServiceNow, Jira Service Management, or similar is desirable.
Strong technical writing in Spanish and ability to read technical English.
Availability for rotating shifts and work on public holidays.

Responsibilities

Receive, record, classify, and prioritize incidents and requests in the IT service management tool.
Handle application access requests, including creating users, unlocking accounts, and assigning or changing profiles.
Perform initial technical diagnosis by reviewing logs, pod and service status, API availability, and resource consumption.
Respond to monitoring alerts by validating availability and distinguishing genuine alerts from false positives.
Execute operational procedures and preapproved standard changes, including daily checklists, space validation, and controlled service restarts according to runbooks.
Resolve cases using suggested solutions, solution templates, and the knowledge base.

Desired Qualifications

ITIL 4, AWS Cloud Practitioner, or Red Hat OpenShift DO180 or equivalent certification.
PostgreSQL knowledge, Java application-log reading, and basic Bash or Python scripting.
Financial-sector or payment-systems experience.
Knowledge of Linux, Kubernetes, AWS cloud, SQL, networking, and APIs.
Experience with an IT service management tool such as Control Desk/Maximo, ServiceNow, or Jira Service Management.

Descripción:

Ingeniero soporte /plataforma Banca crítica de pagos y transferencias. Microservicios RedHat OpenShift en AWS. Resolver IN/SR,ejecutar procedimientos,escalar con diagnóstico técnico a equipos especializados. Objetivo: continuidad de servicio/cumplir SLA

Responsabilidades:

Recibir, registrar, clasificar y priorizar incidentes y solicitudes en la herramienta ITSM. Atender solicitudes de accesos a la aplicación: creación de usuarios, desbloqueos, y asignación y cambio de perfiles.
Diagnóstico técnico inicial: revisar logs, el estado de pods y servicios, la disponibilidad de APIs y el consumo de recursos. Atender las alertas de las herramientas de monitoreo: validar la disponibilidad y distinguir alertas reales de falsos positivos.
Ejecutar procedimientos operativos y cambios estándar preaprobados: checklists diarios, validación de espacio, y reinicio controlado de servicios según runbook. Resolver casos con soluciones sugeridas, plantillas de solución y la base de conocimiento..

Requisitos:

Experiencia: Al menos 1 año de experiencia en soporte técnico, mesa de servicio o soporte de aplicaciones

Formación: Prof. en Ing. Sistemas o afines, o estudiante universitario avanzado

Conocimientos técnicos deseables: Certificaciones ITIL 4, AWS Cloud Practitioner o Red Hat OpenShift (DO180 o equivalente).
PostgreSQL. Lectura de logs de aplicaciones Java. Scripting básico en Bash o Python. Experiencia en el sector financiero o en sistemas de pagos. Linux, Kubernetes.
Nube AWS. Bases de datos: SQL, Redes y APIs.
Gestión de servicios:manejo de una herramienta ITSM (Control Desk/Maximo, ServiceNow, Jira SM o similar).

Buena redacción técnica en español. Inglés de lectura técnica.

Horario:Disponibilidad para turnos rotativos y labores los dias festivos.
*La plaza de contempla presencial los primeros meses mientras se inicia y se estabiliza el servicio, luego pasaría a esquema hibrido.

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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