SMB Growth Manager
Amazon
SMB Growth Manager
Amazon
Sells products online and rents cloud computing
Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?
Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.
The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.
Key job responsibilities
Key responsibilities:
1. Volume & Revenue Growth
- Own and drive volume and revenue targets for the SMB shipper segment
- Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
- Develop and implement strategies to increase share of wallet among existing SMB shippers
- Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
2. Account Management
- Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
- Proactively identify at-risk accounts and implement retention strategies to reduce churn
- Negotiate and manage commercial terms in alignment with business objectives
3. Product and Program Interventions
- Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
- Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
- Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers
4. Customer Service Team Management
-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base
- 3+ years of program or project management experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 5+ years in logistics industry, driving scalable product and program solutions for the business
- 3+ years experience in sales / account management / business development
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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