Technical Support Specialist

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Luminator Technology Group  is the preferred global provider of high quality transportation solutions.
Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.


What you will do:

• First Point of contact for customers during Aftersales phase (PLM Phase 7)
• Support over phone, mail or Customer portal (Or any other channel) during

customer support office times, or by separate agreement (SLA) by customers

• Solutions for customers for their technical issues with Luminator Products
• Organize Support desk with Luminator provided Ticketing system
• Writing and managing of Customer Service of documentation
• Providing consistent configuration set up for products in customer orders
• Remote Support
• Self-motivated, providing feedback and be challenging to improve organization

in operational work

• Contribute to process improvements, standardization, and automation
• initiatives.
   

What we are looking for:
 

• Technical education, preferably in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years’ after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and German.
• Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

What’s there for you:
 

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!

Apply now!


It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

Luminator is committed to protecting the privacy of job applicants. Applications submitted through our careers site are processed through JazzHR, a third-party applicant tracking system.

If you have questions regarding the processing of your applicant information, please review the privacy information provided within the JazzHR platform at JazzHR Privacy Policy.

Luminator is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. The responsibilities and requirements listed are intended as a general guide and are not an all-inclusive description of the role.