Billing Operations Manager

Billing Operations team works with precision and efficiency, ensuring compliance and excellence in customer support, and driving continuous improvement for the benefit of our merchants and the company.

As part of the Billing Expert Team, the role takes end-to-end responsibility for all activities that ultimately impact merchant invoices and payouts. This includes maintaining prices and conditions in the relevant systems, reviewing contracts, supporting product-related billing adjustments, and serving as a direct point of contact for merchants regarding invoice and payout questions by email and telephone.

What your work will look like:

Investigating internal technical issues through structured analysis and root-cause identification, while coordinating clear communication with internal stakeholders and external merchants until resolution.

Creating and maintaining accurate process and troubleshooting documentation for the internal knowledge base.

Performing operational controls and monitoring billing processes and relevant KPIs to identify risks, deviations, and opportunities for improvement.

Acting as the merchant's voice within the company and representing the company clearly and professionally in direct communication with merchants.

What you need to be successful in this role:

Knowledge of billing processes and fundamental accounting principles.
Strong analytical skills, with the ability to interpret data and prepare financial reports.
Understanding of relevant financial regulations and compliance requirements.
Proficiency in billing and finance-related software and systems.
Good working knowledge of Microsoft Office, particularly Excel.
Confidence in using AI tools to improve efficiency and support day-to-day tasks.
Fluency in both German and English, written and spoken.