Full-Time

Vehicle Tech Line Specialist

Updated on 5/3/2024

Harbinger Motors

Harbinger Motors

51-200 employees

Electrifying medium-duty commercial vehicles

Industrial & Manufacturing
Hardware

Mid

Westminster, CA, USA

Required Skills
Communications
Customer Service
Requirements
  • 3+ years’ work experience in customer service
  • Experience in automotive repair
  • Graduation from high school or equivalent
  • Natural ability to interface with different people from various technical disciplines
  • Valid driver’s license required
  • Factory training programs through OEMs are a plus
  • Ability to think creatively and find solutions to complex problems
  • Understanding of vehicle systems and their interactions is a plus
  • Ability to travel as required
  • Excellent communication skills and team working tendencies
Responsibilities
  • Customer fleet technical support
  • Answering the Technical Support Line and resolving customer problems
  • Managing tier 1 support on the web portal
  • Developing and refining issue tracking systems and processes
  • Tracking and automating reports on customer service metrics
  • Contributing to the creation of FAQs for team guidance
  • Assisting with service parts fulfillment process
  • Training others on tool usage
  • Expecting 10% travel

Harbinger Motors is transforming the commercial vehicle industry with its emphasis on electric chassis designs suited for medium-duty vehicles, infused with advanced drive-by-wire steering and autonomous-ready features. The company prioritizes safety, driver comfort, and efficiency through innovative ergonomic designs and in-house developed technologies that are tailored to revolutionize commercial transportation. Working here offers a unique opportunity to contribute to cutting-edge vehicle technology in a sector poised for significant growth, appealing to those passionate about sustainable innovations and industry evolution.

Company Stage

Series A

Total Funding

$84.7M

Headquarters

Gardena, California

Founded

2021

Growth & Insights
Headcount

6 month growth

45%

1 year growth

131%

2 year growth

229%