Leasing Reservations Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! 

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our team as Reservation Leasing agent. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservation Leasing agent provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to:  reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.

Your Role:

• Provide timely customer service to hotel/resort team
• Asist with day to day operations of the main office functions and duties
• Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested
• Create and distribute communication documents
• Update postings and communication venues throughout the Resort
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
• Open, read, and prepare answers to routine letters.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Take and distribute meeting minutes to appropriate individuals.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Prepare letters, memos, and other documents
• Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
• Document and communicate all guest requests/complaints to appropriate personnel.

What are we looking for?

• A passion and enthusiasm for helping others,
• Collaborative in a team environment
• Listens and communication well
• Demonstrated ability to work with confidential and sensitive information required
• Strong attention to detail, while multi-tasking and delivering work on time required
• ability to build trusting working relationships highly desired
• proficient with computers and computer programs, including Microsoft programs required

Compensation:

$18.00

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$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.