Phillips Consulting

Business and management consulting for transformation.

Head of Human Resources & Corporate Services

Learning & Development +1Confirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related discipline is required.
A professional certification such as CIPM, CIPD, SHRM, or HRCI is required.
At least 15 years of progressive human resources experience, including at least 7 years in a senior leadership or business partnering role.
Demonstrated experience in the pension, financial services, banking, or another highly regulated industry.
Strong understanding of Nigerian labour laws, corporate governance principles, and PenCom regulatory requirements.
Proven experience advising executive leadership and Boards on strategic people matters.
Demonstrated success leading organisational transformation, culture change, and talent management initiatives.
Strategic human capital management, business partnering and executive advisory, organisational development and change management, talent acquisition and succession planning, leadership development and capability building, performance management, employee relations and workplace culture, compensation and reward management, HR operations and shared services, corporate services and administration, digital HR transformation, AI and workforce productivity enablement, data analytics and evidence-based decision-making, governance, risk and regulatory compliance, financial and commercial acumen, stakeholder management and influencing, communication and interpersonal skills, ethical conduct, integrity and confidentiality, problem-solving and decision-making, and results-oriented leadership.
A master's degree in Human Resources or Business Administration is advantageous.

Responsibilities

Develop and execute an integrated human resources strategy aligned with the organisation's strategic objectives.
Advise Executive Management on workforce planning, organisational effectiveness, talent strategy, and culture transformation.
Partner with business and technology leaders to build a future-ready workforce able to use digital technologies, artificial intelligence, and automation to improve productivity and service delivery.
Lead organisation-wide initiatives to strengthen employee engagement, innovation, accountability, and high performance.
Drive organisational effectiveness through workforce planning, resource optimisation, and change management.
Lead end-to-end talent acquisition strategies to attract and retain high-performing professionals.
Develop and implement talent management and succession planning frameworks that strengthen leadership pipelines.
Oversee executive and senior management talent reviews and succession planning.
Build employer branding initiatives that position the organisation as an employer of choice.
Design and implement technology-enabled performance management systems, aligning performance objectives with organisational priorities.
Support business leaders in managing employee performance and development.
Foster continuous improvement, innovation, accountability, and collaboration, and champion diversity, equity, inclusion, and employee experience initiatives.
Develop enterprise-wide learning and development strategies and implement leadership development programmes, digital learning platforms, and career development initiatives.
Identify organisational capability gaps and implement targeted interventions; promote continuous learning and future skills development.
Lead organisational design and workforce transformation initiatives and drive change programmes that improve agility and business performance.
Strengthen organisational capability through workforce planning and productivity improvement initiatives.
Provide strategic oversight of employee relations and workplace engagement; lead grievance management, disciplinary processes, conflict resolution, and employee welfare programmes.
Promote an inclusive and respectful workplace culture and drive initiatives positioning the organisation as an employer of choice.
Develop and oversee reward and recognition strategies; lead compensation benchmarking, salary reviews, and remuneration planning.
Ensure payroll, benefits, and employee insurance programmes are administered accurately and comply with regulatory requirements.
Recommend reward strategies that support attraction, retention, and performance.
Develop, review, and implement HR policies, procedures, and governance frameworks; ensure compliance with labour legislation, PenCom regulations, and corporate governance requirements.
Drive HR process optimisation and digital transformation; oversee HR analytics and reporting to support data-driven decisions.
Maintain accurate employee records and HR information systems.
Provide strategic oversight of administrative and corporate support functions, including office administration, facilities management, workplace services, fleet management, travel administration, and front office operations.
Supervise vendor management, contract administration, and service delivery standards.
Coordinate administrative budgets, invoice processing, and cost optimisation initiatives.
Ensure effective management of workplace health, safety, security, and employee wellbeing programmes.
Lead workforce planning to maintain optimal staffing levels; oversee recruitment operations and onboarding.
Develop and manage the annual learning and development budget; support annual HR planning and organisational resource allocation.
Drive continuous improvement across HR operational processes.

Head, Human Resources & Corporate Services (PFA)

Phillips Consulting · Lagos, Nigeria · Full-time · Posted 2026-08-07

Workplace: on_site

Description

Our client is one of Nigeria's leading pension fund administrators, recognised for delivering innovative retirement solutions, exceptional customer service, and sustainable value to millions of contributors. With a strong commitment to governance, operational excellence, and digital transformation, the organisation continues to strengthen its position within the financial services industry through innovation, people, and technology.

As part of its continued growth and transformation agenda, the organisation seeks an accomplished and forward-thinking Head, Human Resources & Corporate Services to lead its people strategy, organisational development, and corporate services functions while fostering a high-performance, technology-enabled workplace.

The Head, Human Resources & Corporate Services will provide strategic leadership for the organisation's people, administrative, and corporate support functions, ensuring that human capital strategies, policies, and operational practices effectively support the organisation's business objectives.

Reporting to executive leadership, the successful candidate will be responsible for developing and implementing progressive people strategies that strengthen organisational capability, enhance employee engagement, improve operational efficiency, and ensure compliance with regulatory and corporate governance requirements, including those of the National Pension Commission (PenCom).

This role will play a pivotal part in driving organisational transformation by embedding digital capabilities, promoting AI-enabled ways of working, strengthening leadership effectiveness, and creating a workplace culture that supports innovation, collaboration, accountability, and exceptional customer experience.

Key Responsibilities

Strategic Human Resources Leadership

Develop and execute an integrated human resources strategy aligned with the organisation's strategic objectives.
Serve as a trusted adviser to Executive Management on workforce planning, organisational effectiveness, talent strategy, and culture transformation.
Partner with business and technology leaders to build a future-ready workforce capable of leveraging digital technologies, artificial intelligence, and automation to improve productivity and service delivery.
Lead organisation-wide initiatives that strengthen employee engagement, innovation, accountability, and high performance.
Drive organisational effectiveness through workforce planning, resource optimisation, and change management initiatives.

Talent Acquisition, Management & Succession Planning

Lead end-to-end talent acquisition strategies to attract and retain high-performing professionals.
Develop and implement talent management and succession planning frameworks that strengthen leadership pipelines.
Oversee executive and senior management talent reviews and succession planning.
Build employer branding initiatives that position the organisation as an employer of choice.

Performance Management & Organisational Culture

Lead the design and implementation of technology-enabled performance management systems.
Ensure performance objectives are aligned with organisational priorities.
Support business leaders in managing employee performance and development.
Foster a culture of continuous improvement, innovation, accountability, and collaboration.
Champion diversity, equity, inclusion, and employee experience initiatives.

Learning, Leadership Development & Capability Building

Develop enterprise-wide learning and development strategies.
Implement leadership development programmes, digital learning platforms, and career development initiatives.
Identify organisational capability gaps and implement targeted interventions.
Promote continuous learning and future skills development across the organisation.

Organisation Development & Change Management

Lead organisational design and workforce transformation initiatives.
Drive change management programmes that improve organisational agility and business performance.
Strengthen organisational capability through effective workforce planning and productivity improvement initiatives.

Employee Relations & Employee Experience

Provide strategic oversight of employee relations and workplace engagement initiatives.
Lead grievance management, disciplinary processes, conflict resolution, and employee welfare programmes.
Promote an inclusive, respectful, and high-performing workplace culture.
Drive initiatives that position the organisation as an employer of choice.

Compensation, Benefits & Rewards

Develop and oversee competitive reward and recognition strategies.
Lead compensation benchmarking, salary reviews, and remuneration planning.
Ensure payroll, benefits, and employee insurance programmes are administered accurately and in compliance with regulatory requirements.
Recommend reward strategies that support attraction, retention, and performance.

HR Governance, Compliance & Operations

Develop, review, and implement HR policies, procedures, and governance frameworks.
Ensure compliance with labour legislation, PenCom regulations, and corporate governance requirements.
Drive HR process optimisation and digital transformation initiatives.
Oversee HR analytics and reporting to support data-driven decision-making.
Maintain accurate employee records and HR information systems.

Corporate Services & Administration

Provide strategic oversight of the organisation's administrative and corporate support functions.
Oversee office administration, facilities management, workplace services, fleet management, travel administration, and front office operations.
Supervise vendor management, contract administration, and service delivery standards.
Coordinate administrative budgets, invoice processing, and cost optimisation initiatives.
Ensure effective management of workplace health, safety, security, and employee wellbeing programmes.

People Operations & Workforce Planning

Lead workforce planning initiatives to ensure the organisation maintains optimal staffing levels.
Oversee recruitment operations and onboarding processes.
Develop and manage the annual learning and development budget.
Support annual HR planning and organisational resource allocation.
Drive continuous improvement across all HR operational processes

Requirements

Qualifications & Experience

Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related discipline.
Master's degree in Human Resources, Business Administration, or a related field is an advantage.
Professional certification such as CIPM, CIPD, SHRM, or HRCI is required.
Minimum of 15 years' progressive human resources experience, with at least 7 years in a senior leadership or business partnering role.
Demonstrated experience within the pension, financial services, banking, or other highly regulated industries.
Strong understanding of Nigerian labour laws, corporate governance principles, and PenCom regulatory requirements.
Proven experience advising executive leadership and Boards on strategic people matters.
Demonstrated success leading organisational transformation, culture change, and talent management initiatives.

Key Competencies

Strategic Human Capital Management
Business Partnering & Executive Advisory
Organisational Development & Change Management
Talent Acquisition & Succession Planning
Leadership Development & Capability Building
Performance Management
Employee Relations & Workplace Culture
Compensation & Reward Management
HR Operations & Shared Services
Corporate Services & Administration
Digital HR Transformation
AI & Workforce Productivity Enablement
Data Analytics & Evidence-Based Decision Making
Governance, Risk & Regulatory Compliance
Financial & Commercial Acumen
Stakeholder Management & Influencing Skills
Excellent Communication & Interpersonal Skills
High Ethical Standards, Integrity & Confidentiality
Strong Problem-Solving and Decision-Making Ability
Results-Oriented Leadership

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About the Company

Phillips Consulting

Business and management consulting for transformation.

Phillips Consulting provides business and management consulting services across Africa, helping organizations design and implement projects, improve efficiency, and build strong institutions. Its offerings span transformation, technology, people, and outsourcing, with a focus on seamless execution and tailored solutions rather than one-size-fits-all approaches. The firm combines Nigerian roots with global expertise, drawing on staff from business strategy, IT, accounting, engineering, medicine, and more to address diverse needs. Differentiators include over 30 years of experience as an indigenous firm with a wide, industry-agnostic scope and a proven track record in designing systems to manage people. The company’s goal is to enable clients to achieve optimal performance by turning possibilities into practical improvements and sustained capacity growth.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Lagos, Nigeria
Founded: 1992

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