CFC

Cyber risk underwriting through MGA platform

Senior Claims Adjuster - Transaction Liability

Claims AdjudicationUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Experience handling Transactional Liability claims, with potential exposure to other lines across multiple jurisdictions, including the United States, Canada, Australia, the United Kingdom, and Europe.
Experience dealing with external stakeholders in a customer service or consultancy environment.
Ability to prioritize and identify deadlines, including those stipulated within lawsuits and demand letters and deadlines for addressing claims queries.
CII qualification is expected; Diploma of the Chartered Insurance Institute (Dip CII) is preferable.

Responsibilities

Ensure the claims department acts as an effective third-party administrator for capacity providers in accordance with binding authority service-level agreements and claims handling agreements, while adhering to Treating Customers Fairly and Conduct Risk requirements.
Handle claims proactively in accordance with claims best practices, from first notification of loss through settlement, including coverage, legal liability, and quantum analysis, within delegated authorities.
Build relationships with policyholders, brokers, underwriters, and capacity providers, and deliver customer service.
Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and reduce claims leakage.
Work with the panel of service providers to ensure quality and value for money within required timeframes and applicable attorney and adjuster guidelines.
Perform claims administration, including electronic file management, filing, payment requests, and producing management information.
Support the Emerging Risks Claims Manager, the Claims Director, and the claims team on an ongoing basis.
Work with underwriters, attend underwriting meetings as appropriate, and provide feedback on claims issues and trends to the Underwriting and Products teams concerning product and wording development.
Identify and escalate claims-related issues to direct line reports, including the Emerging Risks Claims Manager and the Claims Director, where necessary.

Desired Qualifications

Interest in mergers and acquisitions and transaction liability.
Diploma of the Chartered Insurance Institute (Dip CII).

A Senior Claims Adjuster is required to further strengthen CFC’s Transaction Liability claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. Seeking a conscientious and hardworking claims professional with experience of handling Transactional Liability claims with potential exposure to other lines, across multiple jurisdictions including the United States, Canada, Australia, United Kingdom and Europe.

The role of the Senior Claims Adjuster will involve working closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.

Your key responsibilities will include but are not limited to:

Ensure CFC’s claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk.
Proactively handle claims in accordance with CFC Claims Best Practices from first notification of loss (FNOL) to settlement (including coverage, legal liability and quantum analysis) within the scope of CFC’s delegated authorities.
Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes and relevant attorney/adjuster guidelines.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Support to the Emerging Risks Claims Manager, the Claims Director and claims team on an ongoing basis; and working closely with underwriters, attending underwriting meetings as appropriate, providing feedback on claims issues/trends to the Underwriting and Products teams concerning the development of CFC’s products and wordings.
Identify and escalate claims related issues to direct line reports including the Emerging Risks Claims Manager and the Claims Director where necessary.

We are looking for a candidate who is interested in mergers and acquisitions and transaction liability. You will also have;

Experienced at dealing with external stakeholders in a customer service or consultancy environment
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Excellent communication skills, both verbal and written
CII qualified expected, DIP CII preferable

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

Recently Posted Jobs

Explore more opportunities at CFC

See more jobs