Cotiviti

Catches billing errors for health insurers

Team Lead Audit Retail

Business OperationsConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, Mexico

About the Job

Requirements

Fully bilingual in written and verbal communication.
A college degree is required; a degree in Finance, Accounting, Management, or another Business field is preferred.
At least 4 years of experience in the industry or similar positions.
At least 2 years of experience working with Excel, Word, and PowerPoint.
Advanced English speaking and writing ability.
Strong organizational skills and attention to detail.
Prior experience in the retail audit industry is preferred.
Prior experience leading a team and/or projects is preferred.
No travel is required.

Responsibilities

Manage the audit team and continually evaluate team performance to ensure sustained achievement of objectives.
Provide and ensure ongoing training so the team has the tools and knowledge needed to perform its functions with quality.
Develop the team to provide a high-quality customer experience by implementing service guidelines and productivity metrics that support long-term customer relationships.
Optimize operations using performance metrics to prevent bottlenecks and resulting losses.
Manage projects using effective methodologies to ensure company goals and related-party needs are met.
Develop best practices across support and audit processes to ensure effective workflows, minimize risk, and optimize productivity.
Respond to inquiries from related parties and manage complaints, providing internal teams with feedback about changes in customer needs.
Produce daily, weekly, and monthly reports on team productivity to support decision-making.
Organize and manage audit processes according to the annual audit plan, using management tools to complete assigned tasks on time.
Monitor audit-process KPIs, processes, and best practices to ensure the assigned budget is met.
Oversee day-to-day team performance and work assignments, including planning, directing, supervising, evaluating workflow, and contributing to discussions about hiring, progressive discipline, and terminations.
Propose improvements to policies and controls to keep them current and aligned with company and stakeholder standards.
Perform operational support tasks involving metrics, controls, and follow-up, including interviews, onboarding, vacations, permits, incidents, evaluations, hiring and separation follow-up, and equipment configuration for new users.
Hire, develop, coach, lead, and retain talent, building a team and culture that supports strong internal and external customer satisfaction.
Complete responsibilities outlined in annual performance reviews and goal setting.
Complete special projects and other assigned duties.

Overview

The Team Lead will have direct supervisory responsibility for other members of the audit team. Manages the operation of a high-performance audit team, through the implementation of best practices, the development of processes and workflows, and quality control; in accordance with the guidelines established by the company, to guarantee the achievement of objectives and support the company growth.

Responsibilities

Management of the audit team, constantly evaluating their performance, in order to guarantee the sustained fulfillment of objectives.
Provide and ensure adequate and constant training to ensure that the team has the tools and knowledge necessary to carry out their functions with quality.
Development of the team to provide a first-class experience to our customers, through the implementation of specific service guidelines and productivity metrics, in order to maintain long-term relationships with our customers.
Optimize the operation based on performance metrics, in order to avoid bottlenecks that may translate into losses.
Project Management through effective methodologies in order to ensure fulfillment of the company goals and the related parties.
Ensure the correct workflow of the team through the development of best practices in all support and audit processes, in order to minimize risks and optimize productivity.
Contribute to improving the operation by responding to the inquiries from all the related parties and actively managing complaints by providing feedback to the internal teams so that they are aware of any change on the customer needs.
Generate on a daily, weekly and monthly basis reports of the team productivity for better decision making.
Organize and manage the audit processes based on the annual audit plan, through management tools, in order to deliver all assigned tasks in a timely manner.
Supervise the KPIs, processes and best practices in the audit processes to ensure fulfillment of the assigned budget.
Supervise day-to-day team performance and work assignments, including planning, directing, supervising, evaluating workflow and contributing to discussions related to hiring, progressive discipline, and terminations.
Generate improvement proposals to the current policies and controls to ensure that they are updated and adequate in accordance with the standards established by the company and related parties.
Participate in the internal tasks that allow an adequate operation functionality, through metrics, controls and follow-up (interviews, induction, vacations, permits and incidents, evaluations, follow-up to hiring and layoffs, configuration of equipment for new users, etc.).
Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
Complete all responsibilities as outlined in the annual performance review and/or goal setting.
Complete all special projects and other duties as assigned.

Qualifications

Fully Bi-Lingual (both written and verbal)
Prior experience in retail audit industry preferred
Prior experience leading team and/or projects preferred
Education: College degree required, Finance, Accounting, Management, or other Business degree preferred
4 years minimum of experience in industry and/or similar positions.
Strong organizational skills and high attention to detail
Advanced English Speaking/Writing
2 years minimum working experience with EXCEL, WORD, POWERPOINT required.
No Travel Required

NOTE: All interviews will be required to be in English.

Position is Hybrid- 3 days at our Mexico City office, 2 days in Home Office.

Base compensation ranges from $32,000 to $40,000/pesos per month. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs.

About the Company

Cotiviti

Catches billing errors for health insurers

Cotiviti sells software and review services that help US health insurers pay medical claims correctly, catch fraud, and track the quality of care their members receive. Its software for HEDIS, the care-quality scores US health plans report, has passed certification by the nonprofit NCQA every year since 2001. Insurers run claims through its coding and payment-policy checks before paying them, while its auditors review medical records and paid claims to recover overpayments. Clients pay it software fees or a share of the savings it finds. Cotiviti began in 1979 by auditing retailers' payments to suppliers, which it still does, and it is based in South Jordan, Utah, and owned by private equity firms Veritas Capital and KKR.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: South Jordan, UT
Founded: 1979

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