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Fuku

AI-powered platform matches candidates with jobs

IT Support Engineer

IT Service Desk & End User SupportPosted on Nov 11
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A diploma or bachelor's degree in a relevant field such as Information Technology or Computer Science is required.
  • At least 3 years of IT experience in multinational office environments is required.
  • Strong knowledge of Windows and Mac operating systems, networking, and Active Directory is required.
  • Ability to use artificial intelligence in daily work and further promote its adoption in the organization is required.
  • Skill with Windows Server, Windows operating systems, macOS, iOS, Android, and Microsoft Office tools including Word, Excel, PowerPoint, and Outlook is required.
  • Familiarity with IT service management practices, including incident, request, change, and asset management, is required.
  • Ability to maintain clear documentation, guidelines, and instructions for IT services and support processes is required.
  • Proficiency in Mandarin and working fluency in English are required to work with Chinese-speaking stakeholders.

Responsibilities

  • Provide daily IT support for offices, including deployment, configuration, and procurement of office IT and audiovisual systems, hardware, software, and infrastructure.
  • Troubleshoot and manage Windows and macOS operating-system issues and assist users with common system and application problems.
  • Maintain and manage company network devices, including routers, switches, and firewalls, and ensure stable network operations including VPN.
  • Configure and support office equipment such as CCTV systems, printers, door-access systems, and projectors.
  • Work with the security team on office security, data backup, and recovery to ensure data integrity and availability.
  • Perform routine inspection and maintenance of IT equipment, and support onboarding and IT training for new employees.
  • Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.
  • Manage IT assets and track hardware and software usage across the organization.
  • Oversee and project-manage IT infrastructure upgrades.
  • Manage the creation, implementation, and updates of IT and information systems procedures and policies.
  • Perform other tasks assigned by management.

Desired Qualifications

  • Hands-on experience with servers and services such as Active Directory, DNS, and DHCP, and the Microsoft 365 Admin Portal is preferred.
  • Practical experience with Layer 2–Layer 3 switches and firewall configuration is preferred.

About the Company

Fuku

AI-powered platform matches candidates with jobs

Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.

Company size
11-50
Company stage
Seed
Total funding
$810K
Headquarters
Singapore, Singapore
Founded
2024

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