As the Executive Director, Creative Service Operations, you will drive innovative project management and operations strategies to elevate our brand’s creativity and efficiency. Your role will encompass developing robust processes and infrastructure within Creative that ladders up to our existing companywide I2L pipeline. You will define and implement best practices and nurture high-performing, collaborative relationships across multi-disciplinary teams. We are seeking a visionary leader adept at driving positive change and executing top-tier strategic Brand Initiatives within Creative. You have first-hand experience leading teams from startup mode and associated near-term timelines thru and into the actualization of a theoretical long-term I2L pipeline and a proven track record of successfully implementing change management tactics for continuous improvement. If you are a results-driven individual with an entrepreneurial mind-set who thrives in a fast-paced environment, we invite you to join our dynamic team and make a significant impact on the beauty industry.

Sol de Janeiro believes that a positive work culture makes all the difference. The celebration of every body that we promote to our consumers, we also promote in our offices. We are collaborative team players who know that individual growth is just as important as company growth. We lead with kindness and with respect. We set goals to elevate our individual performance within the company, AND we lead to nurture growth in our direct reports and cross-functional partners.

EXECUTIVE LEADERSHIP DUTIES:

• Demonstrate mastery and deep understanding of and respect for SDJ Core Values. Required to train, lead and mentor all direct reports to embrace and model these values.
• Engage with top-tier stakeholders and expertly align teams from top to bottom to organize and move work forward.
  • Ensure smooth collaboration and effective communication at all levels and across Creative sub-departments and all interfacing departments across the organization.
  • Drive transformational change in the organization and develop Effective Response Strategies for at risk Timelines.
• Flawlessly lead and directly manage a multi-disciplinary Global Creative Operations Team with expertise across all relevant skillsets including NPL GTM 360, Regional GTM Execution, Digital, Print, Retail, and Studio Production.
  • Grow, expand, and evolve Creative Operations Team capabilities in response to Brand Growth, Strategic Expansion and Market Demand ongoingly for continuous improvement.
  • Extend in-house leadership duties to oversee external partners, and creative agencies for outsourced work ensuring all decision rights, processes and timeline / stagegate management protocols are met.
• Demonstrate Core Competencies of effective leadership.
  • Drive action laterally by leveraging the diverse capabilities of colleagues and peers to meet goals.
  • Effectively manage expectations of high-level influential Company Executives. Expertly manage up.
  • Model a nimble approach to change management. Drive productive dialogue around improved processes and move quickly on insights.
  • Commit to the goal. Take accountability for the execution. Celebrate successes and recognize growth.
  • Excellent public speaking, presentation, and active listening skills.
  • Ability to work high and low: consider front-line realities when making high-level decisions.
  • Adept big-picture thinker who can see Venn Diagram between data points and solutions quickly.

CREATIVE OPERATIONS LEADERSHIP DUTIES:

Responsible for Long-term strategic planning for sustained Brand Growth across all facets of Creative Operations. This role’s focus will be at the intersection of three pillars; business, creativity and workflow optimization, and this role solely responsible for organizing these pillars to flourish in a sustainable way.

• Liaise with counterparts in NPL and Marketing PMO tracks who manage total I2L Pipeline
  • Spearhead the development of Creative work uniquely tailored to Project KPIs related to Brand Growth, Market Developments and Sales Objectives.
• Oversee all Creative Ops projects from Brief through Concepting, Production, Execution, Launch, and After Care.
  • Collaborate closely with Creative Leadership Teams across Global Creative NPL, Global Creative Brand and Global Retail to ensure that all Creative workflows are set up for Operational Success to meet Creative and Business Quality and efficiency goals for all Brand Output.

• • Align workflows and timelines internally and externally to deliver on project goals, objectives, and create workflows that allow for strong creative vision and excellent output
  • Identify and build systems, process and tools needed to effectively manage projects and resourcing
  • Collaborate with Finance to manage Project Budgets, estimates and report on budget variances, ensuring cost-effective frameworks are met.
• Liaison to Global Chief Creative Director in Biannual Resourcing and Staff Planning
  • Identify headcount allocations needed to accelerate Creative Team growth to align with business needs from project planning to execution.
  • Review team burn reports to understand staffing efficiencies and to inform financial health and staff planning recommendations.
  • Identify process and organization needed to ensure resourcing is managed effectively across all facets of the business and operations run smoothly to meet business demands.

SUB-DEPARTMENT LEADERSHIP RESPONSIBILITIES:

Mentor and inspire all teams to perform at the top of their abilities and foster growth in the collective ability of the team to think differently and more broadly about their work.

• Oversee and manage staffing and production budget for total Creative Department.
• Intake all Creative Project Requests: validate, negotiate and manage all Creative timelines and ensure delivery of executions for stakeholder review. Manage timelines accordingly and level set expectations cross-functionally when timelines will not ensure executional excellence.
• Champion creative problem-solving and develop a reputation for being a collaborative and solutions-oriented team.
• Formalize departmental workflows and implement consistent communication strategies so all projects follow the same trajectory from concept to delivery. Onboard, train, and continuously improve process and team output.
• Lead by example and demonstrate the ability to implement departmental tactics to improve feedback loops and clearly outline next steps for Creative Action. Demonstrate expertise in extracting constructive feedback and actionable next steps from that which may not be outlined quite clearly.
• Motivate and inspire teams to execute superior creative work on time, on budget, and with consistently high standards

QUALIFICATIONS:

• 9+ years experience Creative Operations professional. Experience in interdisciplinary agency team management required.
• 5+ Years in People Management with proven experience managing complex top-tier stakeholder projects.
• Experience creating and implementing process strategy
• Experience negotiating, and managing relationships with vendors
• Experience in project management and creative production and total budget management
• Expertise collaborating cross-functionally at all levels of the business

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