Client Solutions Manager
TikTok
Client Solutions Manager
TikTok
Short-form video platform with ads
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. Our Financial Services team is dedicated to fostering and expanding relationships with our internal Ad Sales team and connecting with other key stakeholders, with a primary focus on finding the best business solutions for our clients on the platform. We are committed to delivering exceptional client service and providing comprehensive education on our products and solutions. Our goal is to empower our team to identify and leverage the best products to maximize our clients’ business results on TikTok. We are looking for a detail-oriented Client Solutions Manager (CSM) to join our Team. As part of our sales team, the CSM will support advertisers in meeting their marketing objectives and providing best in class customer service to clients. The CSM is the main point of contact with strategic cross-functional teams such as Product and Measurement and is responsible for driving product adoption and revenue by negotiating and optimizing complex campaigns, using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. Responsibilities - Drive education on product, company updates and share company best practices as relevant to clients or agencies' business; - Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results; - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings; - Share marketplace feedback and guide our advertising strategy; - Support and work with the sales team on pre-sale research and pitch; - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team; - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign; - Establish long-term relationships with key clients and make sure their business needs are taken good care of by a cross-functional team. - Product and go-to-market strategy: Responsible for improvement of product feature adoption and consistently driving product improvement from market feedback.
Minimum Qualification(s) - At least 5 years of experience in account management/client services roles in digital marketing; - Experience in managing key accounts in Branding and Performance; - Experience with managing performance advertisers with a deep understanding of their challenges; - Ability to analyze data and identify insights to assess campaign performance. Preferred Qualification(s) - Proactive attitude with excellent data analytical skills in Excel; - SQL knowledge is a plus; - Comfort with ambiguity, ability to creatively and effectively fill operational "white space" to drive results; - Experience prioritizing and managing tasks effectively within a fast-paced environment while maintaining strict attention to detail.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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