Director of Performance Insights

Job Description

Director, Revenue Operations Analytics & Performance Management

Position Summary

Medulla is seeking a highly analytical, operationally driven Director of Revenue Operations Analytics & Performance Management to support the build-out and ongoing operation of Medulla’s enterprise Revenue Operations (“RevOps”) capability.

This role, based out of our Oak Brook, IL headquarters, will serve as a key leader within the RevOps organization and act as part of the centralized “commercial nerve center” responsible for continuous measurement, monitoring, analysis, and proactive management of Medulla’s core clinical and operational growth metrics.

Core Mission

Help build and operate the centralized RevOps management infrastructure that enables Medulla to:

• Continuously monitor business performance
• Identify operational and clinical gaps
• Prioritize interventions
• Improve execution consistency
• Accelerate patient visit growth

This role is not limited to reporting and dashboards. The Director is expected to translate analytics into operational insights, management actions, intervention workflows, escalation paths, and measurable business outcomes.

Key Responsibilities

• Own KPI monitoring and performance analytics across Day 1’s, retention, staffing, and payer economics
• Build recurring analytical models and performance diagnostics
• Identify leading indicators and early warning signals
• Conduct root-cause analysis on operational underperformance
• Support Day 1 forecasting in collaboration with marketing and Chief Commercial Officer
• Translate data into actionable recommendations for leadership teams
• Build and maintain KPI scorecards and operational dashboards
• Support recurring RevOps operating rhythms and governance forums
• Ensure accountability tracking and follow-through across workstreams
• Partner cross-functionally with Growth, Marketing, Operations, Clinical, HR, Finance, and Contact Center teams
• Improve reporting automation, data integrity, and workflow visibility
• Support AI-enabled analytics and operational automation initiatives where appropriate

Ideal Candidate Profile

The ideal candidate is:
• Analytically exceptional
• Highly organized
• Intellectually curious
• Operationally minded
• Execution-oriented

The successful candidate is comfortable:
• Working directly with executives
• Operating inside complex datasets
• Facilitating cross-functional discussions
• Driving accountability across teams

Success Profile

Success in this role will be measured by the candidate’s ability to:
• Improve visibility into clinical performance
• Identify actionable operational insights
• Improve forecasting accuracy
• Support faster intervention and decision-making
• Reduce performance variability
• Improve accountability
• Help drive measurable patient visit growth, revenue growth and operational improvement

Qualifications

Required Experience

• 5–10 years of experience in Revenue Operations, Sales Operations, Commercial Analytics, Strategy & Operations, Business Intelligence, Consulting, FP&A, or related fields
• Strong analytical and modeling capability
• Ability to work out of our Oak Brook, IL headqaurters
• Experience building dashboards, KPI frameworks, and operational reporting systems
• Advanced Excel and business intelligence skills (Power BI, Tableau, Looker, etc.)
• Strong communication and executive presentation skills
• Experience in healthcare, healthcare services, PE-backed companies, multi-site environments, or B2C operating models preferred
•  Ability to influence cross-functionally without direct authority

Additional Information

#ZR

Disclaimer:

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Compensation: 140000 to 160000 (USD) (YEARLY)