NH Ross

Technical Field Supervisor

HVAC & Building SystemsConfirmed live in the last 24 hours

Full-timeMiddle Island, NY, USA$85k - $120k /yrIn-person

About the Job

Requirements

Proven leadership and hands-on field experience in residential HVAC service and installation, approximately 7–10 years, with expertise in boilers.
Preferred experience in plumbing and electrical installations.
Experience leading a crew as a lead installer, foreman, or supervisor.
Comfort working with numbers and field service software; ServiceTitan experience is a plus, but training is provided.
Strong organizational skills and the ability to manage labor, materials, and schedules.
Excellent communication and coaching skills.
A preparation-focused approach that includes reading manuals, following through, and preparing before, during, and after each job.
Commitment to maintaining a clean, safe, and efficient work environment.

Responsibilities

Meet with the seller when a job is sold, ask questions, and understand the full scope before it is scheduled.
Learn the equipment being installed by reading manuals, knowing the tools required, and identifying obstacles that could extend the job beyond its sold time.
Ensure the correct materials are ordered and staged for each sold job, and inspect materials for damage.
Set daily expectations with installation crews and review proposals, materials, and tools before each job.
Provide hands-on field support and in-the-moment training to crews.
Help lead regularly scheduled office technical training covering plumbing, heating, cooling, and electrical work.
Hold regular one-on-one meetings with each installer, set clear expectations, provide feedback, and hold the team accountable.
Monitor job progress, conduct site inspections, and complete quality-control checklists.
Maintain callbacks.
Track job costing, including labor, materials, and sold hours versus actual hours, and report results to leadership.
Use ServiceTitan to obtain reports and job information to support the team.
Keep jobs on time and within budget to meet company financial goals.
Ensure truck maintenance and repairs are scheduled and tracked.
Partner with the Parts Manager to hold technicians accountable for truck inventory.
Collaborate with sales and coordination teams to prepare jobs and resolve issues quickly.
Communicate professionally with customers, crews, and leadership.
Maintain standards for safety, code compliance, and customer satisfaction.

Desired Qualifications

Experience in plumbing and electrical installations.
ServiceTitan experience.

Technical Field Supervisor

NH Ross · Middle Island, United States · Full-time · Posted 2026-11-05

Salary: USD 85,000–120,000

Workplace: on_site

Department: HVAC

Description

Are you the installer other installers call when they get stuck?

Do you like knowing a job inside and out before the truck ever leaves the shop?

Ready to take your field experience and put it to work leading a team? Apply today and be part of a company that values leadership, preparation, and a winning mindset!

NH Ross is a family-owned and operated business dedicated to providing our customers with the best service possible. Founded in 1971, NH Ross specializes in residential Heating, Cooling, Plumbing, Gas Conversions, and Electrical services. With a focus on quality and customer satisfaction, we're your trusted partner for home comfort and safety in Suffolk and Nassau Counties.

About the Role:

This is a hands-on leadership role. You will be the technical go-to for our install team - the person who knows every sold job, every piece of equipment, and every installer's strengths. We don't expect you to know everything on day one. We do expect you to be curious, prepared, and the kind of leader who reads all manuals, specifications and understands the products to properly Install-manage technicians with the best possible outcome.

What You'll Own:

Know Every Job Before It Starts

When a job is sold, sit down with the seller, ask questions, and make sure you understand the full scope before it hits the schedule.
Learn the equipment being installed - read the manual, know the tools needed, and spot any obstacles that could push the job past sold time.
Make sure the right materials are ordered and staged for every sold job. Inspect materials for damage.
Set daily expectations with install crews and review proposals, materials, and tools before each job.

Lead and Develop the Install Team

Be available and hands-on in the field - support crews when they need it and provide in-the-moment training.
Help lead regularly scheduled technical training in the office covering plumbing, heating, cooling, and electrical.
Hold regular 1:1s with each installer - set clear expectations, give feedback, and hold the team accountable.
Monitor job progress, conduct site inspections, and complete quality control checklists.
Maintain callbacks

Own the Numbers

Track job costing - labor, materials, and sold hours vs. actual - and report results to leadership.
Use ServiceTitan to pull the reports and job information you need to support your team (training provided).
Keep jobs on time and within budget to meet company financial goals.

Fleet and Truck Inventory

Keep our trucks running efficiently - make sure all maintenance and repairs are scheduled and tracked.
Partner with the Parts Manager to hold technicians accountable for truck inventory.

Communication and Standards

Collaborate with sales and coordination teams to prepare jobs and resolve issues quickly.
Communicate professionally with customers, crews, and leadership.
Maintain high standards for safety, code compliance, and customer satisfaction.

Requirements

What We're Looking For:

Proven leadership and hands-on field experience in residential HVAC service and install (approx. 7-10 years), with expertise in boilers.
PREFERRED: experience in plumbing and electrical installations.
Experience leading a crew as a lead installer, foreman, or supervisor.
Comfortable working with numbers and field service software. ServiceTitan experience is a plus - if you don't have it, we'll train you.
Strong organizational skills and the ability to manage labor, materials, and schedules.
Excellent communication and coaching skills.
A "read the manual" mindset - you prepare ahead and follow through before, during, and after each job.
Commitment to maintaining a clean, safe, and efficient work environment.

If you're the person who already knows the job better than anyone on site, we want to talk to you. Apply today!

Benefits

WHAT WE OFFER YOU:

· Competitive compensation + bonus earnings = $85-120K/year PLUS!

· Full healthcare benefits (more discussed in interview)

· 401(K) retirement plan + up to 3% company match

· PTO, sick/personal days, holiday pay

· Company-provided iPhone, iPad, and integrated software tools

· Company vehicle

· Ongoing leadership and ServiceTitan training - we invest in our people

· Opportunities for improvement or advancement!

Apply

Apply at NH Ross

About the Company

NH Ross

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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