Cone Health

Not-for-profit healthcare network delivering hospital care

Scheduler - Cancer Center

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 6 months of appointment scheduling, medical office front desk, or patient care experience is required.

Responsibilities

Coordinate and schedule medical oncology appointments for new and established patients, including laboratory, chemotherapy and infusion, physician and Advanced Practice Provider visits, injections, nutrition, genetics counseling, and education.
Assist with coordinating internal and external referral appointments at the request of providers, nurses, and other patient care team members.
Assess provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
Review clinical documentation and coordinate across multiple departments to support timely, appropriate, and efficient care delivery.
Participate in process improvement initiatives related to patient access and operational efficiency.
Schedule medical oncology appointments at the direction of providers or provider team members while following campus scheduling guidelines.
Respond to patient telephone calls and voicemail messages about scheduling, addressing requests, questions, and concerns.
Assist cancer center schedulers with urgent scheduling needs and support other schedulers during heavy workloads.
Communicate with patients professionally and review appointments to ensure patient understanding when needed.
Answer patient scheduling questions and help resolve issues, concerns, and conflicts.
Reschedule patient appointments when required and inform the physician or nurse when a patient reschedules a chemotherapy appointment.
Schedule appointments requiring prior authorization within established guidelines so authorization can be obtained before services are rendered.
Perform other assigned duties.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Scheduler Cancer Center coordinates and schedules all medical oncology appointments for new and established patients such as, laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under direct supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team member in order to provide the patient with the appropriate care they need. The schedule for this position is as needed.
Essential Job Function

Demonstrates critical thinking and analytical skills by assessing provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
Reviews clinical documentation and coordinates across multiple departments to ensure timely, appropriate, and efficient care delivery.
Participates in process improvement initiatives related to patient access and operational efficiency.
Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed.
Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
Performs other duties as assigned.

Education

Required: High school diploma or equivalent

Experience

Required: 6 months of appointment scheduling, medical office front desk, or patient care experience.

Licensure/Certification/Listing

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

0.0003

Job Type:

Not Benefits Eligible (less than 20) Hours/Week

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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