Manager for Data and Operations - Data and Operations

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

KINGSBOROUGH C. C.

Bargaining Unit:

No

Kingsborough Community College (KCC), founded in 1963, is a community college located in Manhattan Beach, Brooklyn, and one of 25 institutions within the City University of New York (CUNY) system. KCC is committed to its mission of providing access to high-quality educational opportunities for a diverse population, both in career-related fields and in the liberal arts and sciences, to promoting student learning and development, and to strengthening and serving local communities. The college enrolls approximately 20,000 degree, dual enrollment (high school students taking college coursework) and continuing education students each year, including 7,000 students working to earn an associate degree, supported by 1500 full and part-time faculty and staff.

In 2025, CUNY launched CUNY Beyond, a university‑wide transformation initiative designed to embed career readiness into every aspect of the undergraduate experience. The initiative ensures that all CUNY students gain the knowledge, skills, applied experiences, and employer connections needed to successfully transition into fulfilling, well‑paying careers. Through comprehensive career exploration, skills development, and direct industry engagement, CUNY Beyond aims to elevate student success and expand economic mobility across all undergraduate campuses.

The Manager for Data and Operations is a key member of the team that will lead CUNY Beyond at KCC. They will report to the Assistant Vice President for Careers and Industry Partnerships.

General Description

The Manager for Data and Operations will support the implementation of CUNY Beyond at Kingsborough. The role is fundamental to the success of CUNY Beyond and will play a critical role on the team advancing this marquee effort. The focus of the role will include but is not limited to developing systems and processes to support the launch and scale of the project, and supporting on data collection, analysis and reporting

Duties

Process Creation, Management and Improvement

• Analyze current workflows and communication processes

• Suggest and then launch new processes to fill gaps and improve coordination, information flow, and efficiency

• Suggest technology to improve effectiveness

• Help the college become more efficient and effective

Data Collection, Analysis, Display and Reporting

• Track, measure, analyze, and report on CUNY Beyond's implementation and outcomes at the college 

• Build and maintain an integrated system of data sources, pipelines, and standard reports to support ongoing implementation, measurement and learning

• Create dashboards to monitor progress

• Monitor performance metrics and provide actionable insights for continuous improvement

• Partner to configure student information systems, CRMs, and other tech platforms to reliably capture required data inputs and produce the outputs and outcomes to track and measure students' success

• Analyze data and bring insights to leaders to improve decision making

• Implement and continuously improve the college's data collection, management, sharing, and reporting practices in alignment

Reporting

• Compile data for reporting, proposal creation and similar projects

• Help develop clear narratives based on data and evidence

Cross-Functional Collaboration and Relationship Development

• Work with a wide range of stakeholders throughout the college, with CUNY Central Office, and external partners

• Communicate with different types of partners with deep attention to audience

• Develop guidance for different types of users

Other

Perform special projects and other duties as needed.

Minimum Qualifications

• Bachelor's Degree and at least two to four years of experience conceiving and implementing data collection, monitoring, and reporting strategies, preferably related to programs impacting education, workforce development, or business development

• Experience developing, managing and improving programs or processes within complex work environments

• Superb verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of students, faculty, staff, and external constituents in a large organization

• Experience managing multiple projects simultaneously and with a focus on continuous improvement

• Ability to think strategically and creatively and problem-solve to help KCC reach its goals

• Ability to analyze data and then draw conclusions

• Ability to work independently and collaboratively in a fast-paced and complex work environment

• Demonstrated team-player mentality, willing to roll up sleeves and assist with all-hands-on-deck efforts as needed

• Commitment to KCC’s mission of promoting the equitable upward economic mobility of graduates

Preferred Qualifications

• Experience in education, workforce development, government, and/or social services is preferred

• Familiarity with Airtable and data visualizations

• Experience with CRMs, LMSs, and/or student support technology applications

Physical Requirements

• This position is located in a professional office environment and is currently hybrid, working in person 4 days and remotely 1 day per week.

• While performing these duties, the employee is required to perform physical activities such as, but not limited to, lifting items (up to 20 pounds), bending, reaching, sitting for prolonged periods of time.

• Reasonable accommodations will be made for employees with disabilities or other needs per RFCUNY.

Pay Range:

Minimum - Maximum: $90,838 - $98,995

RFCUNY Benefits
RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.