Deal Desk Manager

About the Role

We're looking for a Deal Desk Manager to join our team.

The Deal Desk Manager serves as the operational backbone of ClearGov’s go-to-market organization, owning the end-to-end Deal Desk function across new business, expansions, and renewals. This role partners closely with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk.

As the primary point of escalation for deal-related questions, the Deal Desk Manager resolves pricing and contracting challenges while driving process improvements, operational efficiency, and consistency across the revenue organization.

What You'll Do (Key Responsibilities)

• Build and review quotes for Sales (net-new),CS (renewals, expansions, uplifts) and Partnerships across ClearGov
• Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling to maximize ARR within pricing guardrails
• Review discount requests against approval thresholds; approve within your authority and escalate the rest with a recommendation
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track deal desk turnaround times and hold to published SLAs
• Prepare order forms, renewals, amendments, and co-terms from standard templates
• Triage redlines and non-standard terms (payment terms, auto-renewal, termination for convenience, price caps, SLAs); route to Legal and Finance as needed
• Navigate public-sector procurement: RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines
• Manage e-signature workflow and confirm executed contracts match the booked opportunity
• Audit Closed Won bookings (ARR, term, products, start dates) before hand-off to Finance and CS onboarding
• Own the contract repository and keep renewal dates, terms, and uplift clauses accurate in Salesforce
• Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close

 

What You Bring (Critical Skills + Experience)

• 5+ years managing Deal Desk or order management at a SaaS company
• Strong Salesforce skills: admin-level configuration (fields, reports, dashboards) 
• Familiarity with CPQ or comparable quoting tools
• Experience supporting multiple Sales or CS teams — and managing their competing priorities
• Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages, multi-year deals, co-terming, uplifts, renewals
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation)
• Precise with numbers, data, and contract language; comfortable saying no and offering an alternative
• Builds processes others can follow: clear documentation, training, and a request queue with SLAs

Compensation:

• In the spirit of transparency, we are excited to share the base salary for this position is $115,000 - $140,000 USD or $105,000 - $130,000 CAD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).