Commercial HVAC Service Technician - Data Centers

Data Center Service Field Technician (Data Center)

Location: Lubbock, TX                       

Reports to: Service Director/Area Service Manager

FLSA Status: Non-Exempt                                                                                 

The Opportunity

We are seeking experienced HVAC Field Technicians with the ability to travel to the customer site to start up, commission, troubleshoot and repair the equipment we represent. This position requires the capability to work independently, and candidates should have strong diagnostic skills. Requires the ability to manage projects for start-up commissioning and coordination of personnel and services. This is a full-time opportunity for an energetic self-starter.  An ideal candidate will be customer service oriented and work well with others.  The position requires a high level of correspondence with Project Managers, Field Supervisors, Service Coordinators and customers. This position of Field Technician for our Lubbock, Midland or Amarillo Service Team is focused on support our equipment sales to data centers.

Fundamental Functions & Responsibilities:

• Manage projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Face difficult and sometimes complex opportunities; takes a perspective to provide solutions
• Start-up, commission, and support BMS on equipment we represent
• Perform factory start-up, commissioning, warranty service on Data Center equipment and systems we represent.
• Performs electrical and mechanical inspections on equipment to ensure peak performance
• Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)
• Represents the company in a positive manner to other trades, contractors and owners
• Suggest additional services that are beneficial to customer
• Works in a team-based environment to share information and workload while ensuring customer satisfaction
• Submits required paperwork to Data Mission Critical Administrator in a timely manner
• Must work in a safe manner daily and ensure that all safety measures are always taken
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required
• Perform PM tasks of the dedicated equipment on site

Knowledge & Skills:

• Ability to apply knowledge of refrigeration, air flow, and theory.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
• Driven with the ability to work both independently and within a team.
• Effectively communicate and properly describe problems and solutions.
• Demonstrated technical skills to explain product functionality to customers.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills.

Physical Requirements / Work Environment

• Ability to travel substantially within operational region.
• A flexible schedule may be required.
• Willingness to work in adverse working conditions

The Required Profile

• High School Diploma or equivalent
• Must have valid driver’s license with good driving record
• Must have current HVAC certification and OSHA 10 Training plus 5+ years’ experience working as a Service Technician in a commercial environment
• Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad)
• Electrical knowledge required and EPA Certification, Preferred (i.e. HVAC Journeyman, Master license)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, report to and from the same site daily

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.