Customer Service Representative - Shopify
About the job
- Strong verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- At least 1 year of customer service experience.
- Strong interpersonal skills and a customer-first mindset.
- Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy.
- Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment.
- Proficiency with basic computer applications, including email, spreadsheets, and word processing, and experience using customer relationship management or point-of-sale systems.
- Strong attention to detail and accurate data-entry skills.
- Respond to customer inquiries via email or chat in a timely and professional manner.
- Resolve customer concerns, complaints, and issues while maintaining a positive customer experience.
- Process orders, returns, exchanges, and refunds accurately.
- Provide product, service, and policy information clearly and consistently.
- Document customer interactions and update records in customer relationship management or point-of-sale systems.
- Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution.
- Maintain knowledge of company products, services, and procedures.
- Collaborate with team members and other departments to improve customer satisfaction.
- Meet individual and team performance goals, including response-time and customer-satisfaction metrics.
- Uphold company standards, policies, and brand representation in all customer interactions.
- Experience working with TikTok Shop and Shopify.
About the company
DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children, including private-label programs and a broad portfolio of licensed brands. It runs in-house design, product development, sampling, and production, plus licensing program management, with a global logistics network that handles inventory, shipping, and delivery to retailers and consumers. Its vertical integration and its mix of over 20 licenses, along with 15 international distributors and a direct-to-consumer arm, help it control quality and speed from concept to delivery. Its goal is to connect fashion labels to a worldwide retail network through end-to-end brand building, manufacturing, and distribution that supports scalable growth and consistent quality.
Company Size
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Total Funding
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Headquarters
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Simplify's Take
What believers are saying
- DNAM updated its site on May 3, 2026, signaling active commercial operations.
- July 2026 postings show continued product development and e-commerce investment.
- Von Dutch Ranch launch momentum supports near-term merchandising and wholesale sell-in.
What critics are saying
- Inactive July 2026 roles suggest hiring instability and slower execution across e-commerce teams.
- A 2013 DNAM licensing fight with Lindsay Lohan shows license-friction and royalty exposure.
- Fashion licensing is fragile; losing Von Dutch or Ed Hardy would cut leverage quickly.
What makes DNAM Brands unique
- DNAM Brands runs design, manufacturing, sampling, and distribution in-house across three continents.
- It controls over 20 licenses, including Von Dutch, Ed Hardy, and Kendall + Kylie.
- Its private-label plus licensing model reaches wholesale, DTC, and international distributors.
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