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SHOPLINE

Total e-commerce platform with social tools

Merchant Success Associate

Customer SuccessConfirmed live in the last 24 hours
Full-timeUnited KingdomNo salary listedIn-person

About the Job

Requirements

  • An in-depth understanding of industry trends.

Responsibilities

  • Create strong relationships with merchants.
  • Recommend ways to best utilize the Shopline platform.
  • Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features.
  • Triage technical issues to escalated Shopline Support teams.
  • Work with internal Shopline teams to advocate for merchants’ needs and requests.
  • Elevate the overall merchant experience.
  • Coach merchants to grow their business by partnering with them on goal development and providing tailored and structured recommendations to achieve those goals.
  • Build relationships and act as a trusted advisor focused on growing and retaining merchants.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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